/* KJIT IT Service Desk — shared styles
   Layout: service-desk console (queue rail + list + slide-over drawer, ITIL priorities, L1–L3 tiers);
   requesters get one focused column. */
:root{
  --bg:#eef2f3; --surface:#ffffff; --sunk:#e3e9eb; --line:#cfd9dd; --fg:#12222a; --muted:#566a73;
  --accent:#0c5a72; --accent-ink:#ffffff; --accent-soft:#d8eaf0;
  --p1:#c42f28; --p2:#c76a05; --p3:#2a62a3; --p4:#66767e;
  --ok:#1d7f47; --ok-soft:#dcf0e3; --warn:#9a6508; --warn-soft:#fbecd0; --bad:#bf2e27; --bad-soft:#f8dedb;
  --l2:#6c3fb0; --l2-soft:#ebe2f8; --l3:#a3245c; --l3-soft:#f6dde8;
  --shadow:0 12px 40px rgba(12,40,52,.18); --ring:rgba(12,90,114,.25);
  --f-display:"Schibsted Grotesk","Segoe UI",system-ui,sans-serif;
  --f-body:"Figtree","Segoe UI",system-ui,sans-serif;
  --f-mono:"IBM Plex Mono",ui-monospace,Consolas,monospace;
  color-scheme:light;
}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){
  --bg:#000000; --surface:#0f1012; --sunk:#1a1b1e; --line:#2a2c31; --fg:#e4ecef; --muted:#8fa3ac;
  --accent:#62b8d4; --accent-ink:#04212b; --accent-soft:#0f2a33;
  --p1:#e0453c; --p2:#c97a12; --p3:#3d74b8; --p4:#6f7f87;
  --ok:#5fcf8a; --ok-soft:#14321f; --warn:#e8b450; --warn-soft:#352a12; --bad:#ff7a70; --bad-soft:#3d1b19;
  --l2:#b59af0; --l2-soft:#2a2240; --l3:#f08ab6; --l3-soft:#3c1d2c;
  --shadow:0 16px 48px rgba(0,0,0,.55); --ring:rgba(98,184,212,.35); color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#000000; --surface:#0f1012; --sunk:#1a1b1e; --line:#2a2c31; --fg:#e4ecef; --muted:#8fa3ac;
  --accent:#62b8d4; --accent-ink:#04212b; --accent-soft:#0f2a33;
  --p1:#e0453c; --p2:#c97a12; --p3:#3d74b8; --p4:#6f7f87;
  --ok:#5fcf8a; --ok-soft:#14321f; --warn:#e8b450; --warn-soft:#352a12; --bad:#ff7a70; --bad-soft:#3d1b19;
  --l2:#b59af0; --l2-soft:#2a2240; --l3:#f08ab6; --l3-soft:#3c1d2c;
  --shadow:0 16px 48px rgba(0,0,0,.55); --ring:rgba(98,184,212,.35); color-scheme:dark}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);transition:background-color .2s;color:var(--fg);font-family:var(--f-body);font-size:calc(15px * var(--fs, 1));line-height:1.5;
  padding-top:env(safe-area-inset-top,0px);padding-bottom:calc(32px + env(safe-area-inset-bottom,0px));
  padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px));
  -webkit-user-select:none;user-select:none;-webkit-touch-callout:none}
input,textarea,select{-webkit-user-select:text;user-select:text}
h1,h2,h3{font-family:var(--f-display);text-wrap:balance;margin:0;letter-spacing:-.01em}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
img{max-width:100%}
[hidden]{display:none!important}
.mono,.tid{font-family:var(--f-mono);font-variant-numeric:tabular-nums}
.muted{color:var(--muted)}
.shell{max-width:1320px;margin:0 auto}

.top{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding-block:14px 12px}
.brand{display:flex;align-items:center;gap:10px;min-width:0}
.mark{width:38px;height:38px;border-radius:9px;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;font-family:var(--f-mono);font-weight:600;font-size:calc(14px * var(--fs, 1));flex:none}
.b1{font-family:var(--f-display);font-weight:800;font-size:calc(18px * var(--fs, 1));line-height:1.1}
.b2{font-size:calc(12.5px * var(--fs, 1));color:var(--muted)}
.seg{display:flex;background:var(--sunk);border-radius:10px;padding:3px;gap:2px;flex-wrap:wrap}
.seg button{border:0;background:transparent;padding:7px 12px;border-radius:8px;cursor:pointer;font-weight:600;font-size:calc(13.5px * var(--fs, 1));color:var(--muted)}
.seg button.on{background:var(--surface);color:var(--fg);box-shadow:0 1px 3px rgba(0,0,0,.12)}
.banner{display:flex;gap:10px;align-items:center;flex-wrap:wrap;background:var(--warn-soft);border:1px solid var(--line);border-radius:10px;padding:9px 12px;margin-bottom:12px;font-size:calc(13.5px * var(--fs, 1))}
.loading{padding:18px 0 40px}
.ldhead{display:flex;align-items:center;gap:14px;margin:6px 0 12px}
.ldspin{position:relative;width:48px;height:48px;flex:none;display:grid;place-items:center}
.ldspin .mark{width:34px;height:34px;font-size:calc(12.5px * var(--fs, 1));border-radius:9px}
.ldspin svg{position:absolute;inset:0;width:48px;height:48px;animation:ldrot 1.1s linear infinite}
.ldspin circle{fill:none;stroke:var(--accent);stroke-width:3;stroke-linecap:round;stroke-dasharray:40 100;opacity:.85}
.ldtitle{font-family:var(--f-display);font-weight:700;font-size:calc(18px * var(--fs, 1));line-height:1.25}
.ldmsg{color:var(--muted);font-size:calc(14px * var(--fs, 1));max-width:56ch}
.ldacts{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.ldbar{height:3px;border-radius:3px;background:var(--sunk);overflow:hidden;margin-bottom:16px}
.ldbar i{display:block;height:100%;width:35%;border-radius:3px;background:var(--accent);animation:ldslide 1.3s ease-in-out infinite}
.loading.failed .ldspin svg,.loading.failed .ldbar,.loading.failed .skel{display:none}
.loading.failed .ldspin .mark{background:var(--bad)}
.skel i,.skel b{display:block;border-radius:8px;background:linear-gradient(90deg,var(--sunk) 0%,var(--surface) 50%,var(--sunk) 100%);background-size:200% 100%;animation:ldshim 1.4s ease-in-out infinite}
.skchips{display:flex;gap:8px;margin-bottom:12px}.skchips i{height:32px;width:190px;border-radius:99px}.skchips i:nth-child(2){width:150px}.skchips i:nth-child(3){width:120px}
.skkpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin-bottom:14px}.skkpis i{height:74px;border-radius:12px}
.skbody{display:grid;grid-template-columns:220px minmax(0,1fr);gap:14px}
.skrail{display:flex;flex-direction:column;gap:8px}.skrail i{height:30px}
.sklist{border:1px solid var(--line);border-radius:12px;background:var(--surface);overflow:hidden}
.skrow{display:flex;gap:12px;padding:14px;border-bottom:1px solid var(--line)}.skrow:last-child{border-bottom:0}
.skrow b{width:30px;height:22px;flex:none;border-radius:6px}
.skrow div{flex:1;display:flex;flex-direction:column;gap:8px}
.skrow i{height:12px;width:28%}.skrow i:nth-child(2){height:16px;width:72%}.skrow i:nth-child(3){width:48%}
@keyframes ldrot{to{transform:rotate(360deg)}}
@keyframes ldslide{0%{transform:translateX(-100%)}100%{transform:translateX(300%)}}
@keyframes ldshim{0%{background-position:100% 0}100%{background-position:-100% 0}}
@media (prefers-reduced-motion:reduce){.ldspin svg,.ldbar i,.skel i,.skel b{animation-duration:3s}}
@media (max-width:980px){.skbody{grid-template-columns:1fr}.skrail{flex-direction:row;overflow:hidden}.skrail i{flex:0 0 110px;border-radius:99px}.skkpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media (max-width:560px){.skkpis{display:flex;overflow:hidden}.skkpis i{flex:0 0 116px;height:66px}.skchips i:nth-child(n+2){display:none}.skrail i:nth-child(n+4){display:none}.ldtitle{font-size:calc(16.5px * var(--fs, 1))}.ldmsg{font-size:calc(13.5px * var(--fs, 1))}}

.btn{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:8px 13px;font-weight:600;font-size:calc(13.5px * var(--fs, 1));cursor:pointer;white-space:nowrap;min-height:38px}
.btn:hover{border-color:var(--accent)}
.btn.primary{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}
.btn.primary:hover{filter:brightness(1.08)}
.btn.ghost{background:transparent}
.btn.danger{color:var(--bad)}
.btn.sm{padding:4px 10px;font-size:calc(12.5px * var(--fs, 1));min-height:32px}
.btn:disabled{opacity:.55;cursor:not-allowed}
.pri{font-family:var(--f-mono);font-weight:600;font-size:calc(11.5px * var(--fs, 1));padding:2px 6px;border-radius:5px;color:#fff;flex:none;line-height:1.4}
.pri.P1{background:var(--p1)}.pri.P2{background:var(--p2)}.pri.P3{background:var(--p3)}.pri.P4{background:var(--p4)}
.st{font-size:calc(11.5px * var(--fs, 1));font-weight:700;padding:2px 8px;border-radius:99px;background:var(--sunk);color:var(--muted);white-space:nowrap;letter-spacing:.02em}
.st.New{background:var(--accent-soft);color:var(--accent)}
.st.Open,.st.In-progress{background:var(--accent-soft);color:var(--fg)}
.st.On-hold{background:var(--warn-soft);color:var(--warn)}
.st.Resolved{background:var(--ok-soft);color:var(--ok)}
.lvl{font-family:var(--f-mono);font-size:calc(11px * var(--fs, 1));font-weight:600;padding:1px 6px;border-radius:5px;border:1px solid var(--line);color:var(--muted);white-space:nowrap}
.lvl.L2{background:var(--l2-soft);color:var(--l2);border-color:transparent}
.lvl.L3{background:var(--l3-soft);color:var(--l3);border-color:transparent}
.sla{font-family:var(--f-mono);font-size:calc(12px * var(--fs, 1));white-space:nowrap}
.sla.bad{color:var(--bad);font-weight:600}.sla.warn{color:var(--warn);font-weight:600}.sla.ok{color:var(--ok)}
.flag{font-size:calc(11px * var(--fs, 1));font-weight:700;color:var(--warn);background:var(--warn-soft);padding:1px 7px;border-radius:99px;white-space:nowrap}

.reminders{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}
.rem{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:var(--surface);border-radius:99px;padding:6px 12px 6px 8px;font-size:calc(13px * var(--fs, 1));cursor:pointer;font-weight:500}
.rem b{font-family:var(--f-mono);min-width:22px;height:22px;display:grid;place-items:center;border-radius:99px;font-size:calc(12px * var(--fs, 1));color:#fff;background:var(--muted);padding:0 5px}
.rem.bad b{background:var(--bad)}.rem.warn b{background:var(--warn)}.rem.l2 b{background:var(--l2)}.rem.l3 b{background:var(--l3)}.rem.acc b{background:var(--accent);color:var(--accent-ink)}
.rem.calm{cursor:default;color:var(--ok);border-color:transparent;background:var(--ok-soft)}
.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:1px;background:var(--line);border:1px solid var(--line);border-radius:12px;overflow:hidden;margin-bottom:14px}
.kpi{background:var(--surface);padding:10px 14px}
.kpi .k{font-size:calc(11.5px * var(--fs, 1));text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600}
.kpi .v{font-family:var(--f-display);font-weight:700;font-size:calc(24px * var(--fs, 1));font-variant-numeric:tabular-nums;line-height:1.2}
.kpi .s{font-size:calc(12px * var(--fs, 1));color:var(--muted)}
.kpi.alert .v{color:var(--bad)}

.cbody{display:grid;grid-template-columns:220px minmax(0,1fr);gap:14px;align-items:start}
.rail{display:flex;flex-direction:column;gap:2px;position:sticky;top:8px}
.rail .grp{font-size:calc(11px * var(--fs, 1));text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:700;padding:12px 10px 4px}
.rail button{display:flex;justify-content:space-between;align-items:center;gap:8px;border:0;background:transparent;text-align:left;padding:7px 10px;border-radius:8px;cursor:pointer;font-weight:500;font-size:calc(14px * var(--fs, 1))}
.rail button:hover{background:var(--sunk)}
.rail button.on{background:var(--accent-soft);font-weight:700}
.rail .n{font-family:var(--f-mono);font-size:calc(12px * var(--fs, 1));color:var(--muted)}
.rail .n.bad{color:var(--bad);font-weight:600}
.pane{background:var(--surface);border:1px solid var(--line);border-radius:12px;min-width:0;overflow:hidden}
.phd{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;padding:12px 14px;border-bottom:1px solid var(--line)}
.phd h2{font-size:calc(17px * var(--fs, 1))}
.search{border:1px solid var(--line);background:var(--bg);border-radius:8px;padding:7px 10px;min-width:0;width:240px;max-width:100%}
.row{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:start;padding:11px 14px;border-bottom:1px solid var(--line);cursor:pointer}
.row:hover{background:var(--bg)}
.row:last-child{border-bottom:0}
.row.sel{background:var(--accent-soft)}
.rtop{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.tid{font-size:calc(12.5px * var(--fs, 1));color:var(--muted)}
.subj{font-weight:600;margin-top:1px;overflow-wrap:anywhere}
.meta{font-size:calc(12.5px * var(--fs, 1));color:var(--muted);overflow-wrap:anywhere}
.rside{text-align:right;display:flex;flex-direction:column;align-items:flex-end;gap:3px}
.asg{font-size:calc(12.5px * var(--fs, 1));color:var(--muted);max-width:170px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.empty{padding:40px 20px;text-align:center;color:var(--muted)}
.empty h3{color:var(--fg);font-size:calc(16px * var(--fs, 1));margin-bottom:6px}

.tw{overflow-x:auto}
table{border-collapse:collapse;width:100%;font-size:calc(13.5px * var(--fs, 1))}
th{text-align:left;font-size:calc(11.5px * var(--fs, 1));text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700;padding:9px 12px;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--bg)}
td{padding:9px 12px;border-bottom:1px solid var(--line);font-variant-numeric:tabular-nums;vertical-align:middle}
tr:last-child td{border-bottom:0}
.num{text-align:right;font-family:var(--f-mono);font-size:calc(13px * var(--fs, 1))}
td input[type=number]{width:92px}
.bar{display:flex;align-items:center;gap:8px;min-width:150px}
.bar .trk{flex:1;background:var(--sunk);border-radius:4px;height:8px;overflow:hidden}
.bar i{display:block;height:8px;border-radius:4px;background:var(--accent)}
.bar b{font-family:var(--f-mono);font-size:calc(13px * var(--fs, 1));min-width:28px;text-align:right}
.grade{font-size:calc(11.5px * var(--fs, 1));font-weight:700;padding:1px 7px;border-radius:99px;white-space:nowrap}
.g-ex{background:var(--ok-soft);color:var(--ok)}.g-gd{background:var(--accent-soft);color:var(--accent)}.g-na{background:var(--warn-soft);color:var(--warn)}.g-ar{background:var(--bad-soft);color:var(--bad)}
.note{padding:12px 14px;font-size:calc(13px * var(--fs, 1));color:var(--muted);border-top:1px solid var(--line);max-width:85ch}
.sect{padding:14px;border-top:1px solid var(--line)}
.sect:first-of-type{border-top:0}
.sect h3{font-size:calc(15px * var(--fs, 1));margin-bottom:8px}
.cell-l2{background:var(--l2-soft)}.cell-l3{background:var(--l3-soft)}

.mform{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;padding:14px;border-bottom:1px solid var(--line);background:var(--bg)}
.mform .span2{grid-column:span 2}.mform .span3{grid-column:span 3}.mform .span6{grid-column:1/-1}
.mgroup{font-size:calc(11.5px * var(--fs, 1));text-transform:uppercase;letter-spacing:.07em;font-weight:700;color:var(--muted);padding:12px 14px 4px}
.mitem{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:center;padding:10px 14px;border-bottom:1px solid var(--line)}
.mdot{width:10px;height:10px;border-radius:50%;background:var(--muted)}
.mdot.bad{background:var(--bad)}.mdot.warn{background:var(--warn)}.mdot.ok{background:var(--ok)}
.mact{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.kind{font-size:calc(11px * var(--fs, 1));font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}

.scrim{position:fixed;inset:0;background:rgba(6,20,26,.35);z-index:40}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(580px,100%);background:var(--surface);z-index:50;box-shadow:var(--shadow);display:flex;flex-direction:column;padding-top:env(safe-area-inset-top,0px);padding-bottom:env(safe-area-inset-bottom,0px);padding-right:env(safe-area-inset-right,0px)}
.dhd{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line)}
.dbody{overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:16px;flex:1;-webkit-overflow-scrolling:touch}
.dbody h2{font-size:calc(20px * var(--fs, 1));overflow-wrap:anywhere}
.facts{display:grid;grid-template-columns:max-content minmax(0,1fr);gap:4px 14px;font-size:calc(13.5px * var(--fs, 1));margin:0}
.facts dt{color:var(--muted)}
.facts dd{margin:0;overflow-wrap:anywhere}
.props{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.props label{display:flex;flex-direction:column;gap:3px;font-size:calc(12px * var(--fs, 1));color:var(--muted);font-weight:600}
select,input[type=text],input[type=tel],input[type=email],input[type=number],input[type=password],input[type=datetime-local],input[type=date],input[type=time],textarea{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:9px 10px;width:100%;min-width:0;min-height:40px}
textarea{resize:vertical;min-height:90px}
.slabox{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.slabox>div{border:1px solid var(--line);border-radius:10px;padding:8px 12px}
.slabox .k{font-size:calc(11.5px * var(--fs, 1));color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-weight:700}
.callout{border-radius:10px;padding:10px 12px;font-size:calc(13.5px * var(--fs, 1));display:flex;flex-direction:column;gap:8px}
.callout.warn{background:var(--warn-soft)}
.callout.info{background:var(--accent-soft)}
.callout.ok{background:var(--ok-soft)}
.callout.esc{background:var(--l2-soft)}
.callout.esc3{background:var(--l3-soft)}
.callout .acts{display:flex;gap:8px;flex-wrap:wrap}
.tl{display:flex;flex-direction:column;gap:10px}
.ev{border-left:3px solid var(--line);padding:2px 0 2px 12px;font-size:calc(13.5px * var(--fs, 1))}
.ev .h{font-size:calc(12px * var(--fs, 1));color:var(--muted)}
.ev .b{white-space:pre-wrap;overflow-wrap:anywhere}
.ev.pub{border-color:var(--accent)}
.ev.req{border-color:var(--ok)}
.ev.int{border-color:var(--warn);background:var(--warn-soft);border-radius:0 8px 8px 0;padding:6px 10px 6px 12px}
.ev.esc{border-color:var(--l2)}
.tabs{display:flex;gap:4px;margin-bottom:6px}
.tabs button{border:0;background:transparent;padding:6px 10px;border-radius:7px;font-weight:600;font-size:calc(13px * var(--fs, 1));cursor:pointer;color:var(--muted)}
.tabs button.on{background:var(--sunk);color:var(--fg)}
.cmpact{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap;margin-top:8px}
.thumbs{display:flex;gap:8px;flex-wrap:wrap}
.thumbs img{width:96px;height:72px;object-fit:cover;border-radius:8px;border:1px solid var(--line);cursor:zoom-in}

.portal{max-width:720px;margin:0 auto;display:flex;flex-direction:column;gap:18px}
.phead h1{font-size:calc(28px * var(--fs, 1));font-weight:800}
.phead p{color:var(--muted);margin:4px 0 0;max-width:60ch}
.card{background:var(--surface);border:1px solid var(--line);border-radius:14px}
form.card{padding:18px;display:flex;flex-direction:column;gap:18px}
fieldset{border:0;padding:0;margin:0;display:flex;flex-direction:column;gap:10px;min-width:0}
legend{font-family:var(--f-display);font-weight:700;font-size:calc(16px * var(--fs, 1));margin-bottom:8px;padding:0}
.f2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.fld{display:flex;flex-direction:column;gap:4px;min-width:0}
.fld>span{font-size:calc(13px * var(--fs, 1));font-weight:600}
.fld small{color:var(--muted);font-size:calc(12px * var(--fs, 1));font-weight:400}
.chips{display:flex;flex-wrap:wrap;gap:6px}
.chips label{cursor:pointer;position:relative}
.chips input{position:absolute;opacity:0;pointer-events:none}
.chips span{display:inline-block;border:1px solid var(--line);border-radius:99px;padding:7px 12px;font-size:calc(13.5px * var(--fs, 1));font-weight:500;background:var(--surface)}
.chips input:checked+span{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}
.chips input:focus-visible+span{outline:2px solid var(--accent);outline-offset:2px}
.prev{display:flex;gap:10px;align-items:center;background:var(--bg);border-radius:10px;padding:10px 12px;font-size:calc(13.5px * var(--fs, 1))}
.err{color:var(--bad);font-size:calc(13.5px * var(--fs, 1));margin:0}
.done{padding:22px;display:flex;flex-direction:column;gap:10px}
.done .big{font-family:var(--f-mono);font-size:calc(28px * var(--fs, 1));font-weight:600;color:var(--accent);-webkit-user-select:text;user-select:text}
.mt{padding:14px 16px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.mt:last-child{border-bottom:0}
.pipe{display:grid;grid-template-columns:repeat(5,1fr);gap:4px}
.pipe div{height:6px;border-radius:3px;background:var(--sunk)}
.pipe div.on{background:var(--accent)}
.pipe div.past{background:var(--ok)}
.pipel{display:grid;grid-template-columns:repeat(5,1fr);gap:4px;font-size:calc(11px * var(--fs, 1));color:var(--muted)}
.stars{display:flex;gap:4px}
.stars button{border:1px solid var(--line);background:var(--surface);border-radius:7px;width:40px;height:38px;cursor:pointer;font-family:var(--f-mono);font-weight:600}
.stars button.on{background:var(--warn);color:#fff;border-color:var(--warn)}
.trackform{grid-template-columns:1fr 1fr auto}
@media (max-width:560px){.trackform{grid-template-columns:1fr}}
.login{max-width:380px;margin:8vh auto 0;padding:24px;display:flex;flex-direction:column;gap:14px}

.toast{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(18px + env(safe-area-inset-bottom,0px));background:var(--fg);color:var(--bg);padding:10px 16px;border-radius:10px;font-size:calc(13.5px * var(--fs, 1));z-index:80;box-shadow:var(--shadow);max-width:calc(100% - 32px)}
.shieldlay{position:fixed;inset:0;z-index:90;background:var(--bg);display:none;place-items:center;text-align:center;padding:24px}
.shieldlay h3{font-size:calc(18px * var(--fs, 1));margin-bottom:6px}
html.shielded .shieldlay{display:grid}
.lightbox{position:fixed;inset:0;z-index:85;background:rgba(0,0,0,.85);display:grid;place-items:center;padding:20px}
.lightbox img{max-height:90vh;border-radius:8px}
@media print{body{display:none!important}}
.modalwrap{position:fixed;inset:0;z-index:95;background:rgba(6,20,26,.45);display:grid;place-items:center;padding:16px}
.modal{background:var(--surface);border-radius:14px;box-shadow:var(--shadow);width:min(460px,100%);padding:20px;display:flex;flex-direction:column;gap:12px}
.modal h3{font-size:calc(18px * var(--fs, 1))}
.mbody{font-size:calc(14px * var(--fs, 1));color:var(--fg)}
.mbody .meta{margin-top:4px}
.mrow{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap}
.btn.dangerfill{background:var(--bad);border-color:var(--bad);color:#fff}
.btn.danger.ghost{border-color:transparent}
/* filters, bulk bar */
.filters{display:flex;gap:6px;flex-wrap:wrap;align-items:center;padding:8px 14px;border-bottom:1px solid var(--line);background:var(--bg)}
.fchip{border:1px solid var(--line);background:var(--surface);border-radius:99px;padding:3px 10px;font-size:calc(12.5px * var(--fs, 1));font-weight:600;cursor:pointer;min-height:30px}
.fchip.on{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.filters select{width:auto;min-height:30px;padding:3px 8px;font-size:calc(12.5px * var(--fs, 1));border-radius:99px}
.bulkbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;padding:8px 14px;background:var(--accent-soft);border-bottom:1px solid var(--line);font-size:calc(13.5px * var(--fs, 1));font-weight:600}
.bulkbar select{width:auto;min-height:32px;padding:3px 8px}
.row .ck{display:flex;align-items:center;gap:10px}
.row input[type=checkbox]{width:18px;height:18px;accent-color:var(--accent)}
.palette{width:min(560px,100%)}
.palette .hit{display:flex;gap:8px;align-items:center;padding:8px 10px;border-radius:8px;cursor:pointer}
.palette .hit:hover,.palette .hit.on{background:var(--accent-soft)}
kbd{font-family:var(--f-mono);font-size:calc(11px * var(--fs, 1));border:1px solid var(--line);border-bottom-width:2px;border-radius:4px;padding:0 5px;color:var(--muted)}
.bottomnav{display:none}
@media (max-width:560px){
  .bottomnav{display:grid;grid-template-columns:repeat(5,1fr);position:fixed;left:0;right:0;bottom:0;z-index:45;background:var(--surface);border-top:1px solid var(--line);padding:4px max(8px,env(safe-area-inset-left,0px)) calc(4px + env(safe-area-inset-bottom,0px)) max(8px,env(safe-area-inset-right,0px))}
  .bottomnav button{border:0;background:transparent;display:flex;flex-direction:column;align-items:center;gap:1px;font-size:calc(11px * var(--fs, 1));font-weight:600;color:var(--muted);padding:6px 2px;min-height:48px;cursor:pointer;position:relative}
  .bottomnav button.on{color:var(--accent)}
  .bottomnav svg{width:22px;height:22px}
  .bottomnav .dot{position:absolute;top:4px;right:calc(50% - 18px);background:var(--bad);color:#fff;border-radius:99px;font-size:calc(10px * var(--fs, 1));min-width:16px;height:16px;display:grid;place-items:center;padding:0 4px;font-family:var(--f-mono)}
  body.has-bottomnav{padding-bottom:calc(90px + env(safe-area-inset-bottom,0px))}
  body.has-bottomnav .toast{bottom:calc(76px + env(safe-area-inset-bottom,0px))}
  }

@media (max-width:980px){
  .kpis{grid-template-columns:repeat(3,minmax(0,1fr))}
  .cbody{grid-template-columns:minmax(0,1fr)}
  .rail{position:static;flex-direction:row;overflow-x:auto;gap:4px;padding-bottom:4px;-webkit-overflow-scrolling:touch}
  .rail .grp{display:none}
  .rail button{white-space:nowrap;background:var(--surface);border:1px solid var(--line)}
  .mform{grid-template-columns:repeat(2,minmax(0,1fr))}
  .mform .span2,.mform .span3{grid-column:span 1}.mform .span6{grid-column:1/-1}
}
@media (max-width:560px){
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .kpi .v{font-size:calc(20px * var(--fs, 1))}
  .row{grid-template-columns:auto minmax(0,1fr)}
  .rside{grid-column:2;flex-direction:row;align-items:center;justify-content:flex-start;gap:10px;text-align:left}
  .props{grid-template-columns:1fr 1fr}
  .f2,.slabox{grid-template-columns:1fr}
  .mitem{grid-template-columns:auto minmax(0,1fr)}
  .mact{grid-column:2;justify-content:flex-start}
  .search{width:100%}
  .pipel{font-size:calc(10px * var(--fs, 1))}
  .mform{grid-template-columns:1fr}
  .mform .span2,.mform .span3,.mform .span6{grid-column:1/-1}
  .phead h1{font-size:calc(24px * var(--fs, 1))}
}
@media (prefers-reduced-motion:no-preference){.drawer{animation:slide .18s ease-out}@keyframes slide{from{transform:translateX(24px);opacity:.6}}}

/* ===== polish pass ===== */
.iconbtn{width:38px;height:38px;display:inline-grid;place-items:center;border:1px solid var(--line);background:var(--surface);border-radius:10px;cursor:pointer;color:var(--fg);flex:none;padding:0}
.iconbtn:hover{border-color:var(--accent)}
.iconbtn svg{width:18px;height:18px}
.topacts{display:flex;gap:8px;align-items:center}
.findbtn{display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line);background:var(--surface);border-radius:10px;padding:0 10px 0 12px;height:38px;cursor:pointer;color:var(--muted);font-size:calc(13.5px * var(--fs, 1));font-weight:500;min-width:190px}
.findbtn svg{width:16px;height:16px}
.findbtn kbd{margin-left:auto}
.avbtn{width:38px;height:38px;border-radius:50%;border:2px solid var(--line);background:var(--accent);color:var(--accent-ink);font-weight:700;font-size:calc(13px * var(--fs, 1));cursor:pointer;display:grid;place-items:center;padding:0;font-family:var(--f-body)}
.av{width:22px;height:22px;border-radius:50%;background:var(--accent-soft);color:var(--accent);font-size:calc(10.5px * var(--fs, 1));font-weight:700;display:inline-grid;place-items:center;flex:none;letter-spacing:0}
.av-none{background:var(--sunk);color:var(--muted)}
.asg{display:inline-flex;align-items:center;gap:6px}
.rail button{gap:10px}
.rail button .ri{display:flex;align-items:center;gap:10px;min-width:0}
.rail button svg{width:17px;height:17px;flex:none;color:var(--muted)}
.rail button.on svg{color:var(--accent)}
.row{position:relative}
.row.p1::before{content:"";position:absolute;left:0;top:8px;bottom:8px;width:3px;border-radius:0 3px 3px 0;background:var(--p1)}
.pane{box-shadow:0 1px 2px rgba(0,0,0,.04)}
.kpis{box-shadow:0 1px 2px rgba(0,0,0,.04)}
select:focus,input:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--ring)}
.btn:focus-visible{box-shadow:0 0 0 3px var(--ring)}
/* drawer */
.dhd .iconbtn{width:34px;height:34px}
.dsec{display:flex;flex-direction:column;gap:10px}
.dlabel{font-size:calc(11px * var(--fs, 1));font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.dbody h2{font-size:calc(21px * var(--fs, 1))}
.desc{white-space:pre-wrap;overflow-wrap:anywhere;background:var(--bg);border-radius:10px;padding:10px 12px;font-size:calc(14px * var(--fs, 1))}
.dacts{display:flex;gap:8px;flex-wrap:wrap}
.propval{display:flex;align-items:center;gap:8px;min-height:40px;font-size:calc(14px * var(--fs, 1));color:var(--fg);font-weight:500}
.dfoot{border-top:1px solid var(--line);padding:10px 16px 12px;background:var(--surface);display:flex;flex-direction:column;gap:6px}
.dfoot textarea{min-height:64px;max-height:200px}
.dfoot .tabs{margin:0}
.dfoot .cmpact{margin-top:0}
.dfoot select{min-height:34px;padding:4px 8px;font-size:calc(13px * var(--fs, 1))}
/* sign-in */
.loginwrap{min-height:calc(100vh - 140px);display:grid;place-items:center;padding-block:24px}
.login{width:min(400px,100%);margin:0;padding:28px 26px;gap:16px;box-shadow:var(--shadow);border:1px solid var(--line)}
.login .mark{width:52px;height:52px;border-radius:14px;font-size:calc(18px * var(--fs, 1))}
.login h1{font-size:calc(24px * var(--fs, 1))}
.pinrow{position:relative}
.pinrow input{padding-right:64px;letter-spacing:.3em;font-family:var(--f-mono)}
.pinrow button{position:absolute;right:6px;top:50%;transform:translateY(-50%);border:0;background:transparent;color:var(--accent);font-weight:600;font-size:calc(12.5px * var(--fs, 1));cursor:pointer;padding:6px}
.login .btn.primary{min-height:44px;font-size:calc(15px * var(--fs, 1))}
.loginfoot{font-size:calc(12.5px * var(--fs, 1));color:var(--muted);display:flex;flex-direction:column;gap:4px;border-top:1px solid var(--line);padding-top:12px}
.loginfoot a{color:var(--accent)}
/* portal */
legend{display:flex;align-items:center;gap:10px}
.stepn{width:26px;height:26px;border-radius:50%;background:var(--accent);color:var(--accent-ink);display:inline-grid;place-items:center;font-family:var(--f-mono);font-size:calc(13px * var(--fs, 1));font-weight:600}
form.card{box-shadow:0 1px 2px rgba(0,0,0,.04)}
.portal .phead{padding-top:6px}
a{color:var(--accent)}
@media (max-width:560px){
  .findbtn{min-width:0;width:38px;padding:0;justify-content:center}
  .findbtn span,.findbtn kbd{display:none}
  .loginwrap{min-height:calc(100vh - 120px);align-items:start;padding-top:8vh}
}
@media (max-width:560px){
  .dfoot{padding:8px 12px 10px}
  .dfoot .tabs{flex-wrap:wrap;gap:6px}
  .dfoot .tabs button{white-space:nowrap}
  .dfoot .tabs select{margin-left:0!important;max-width:100%!important;width:100%!important}
  .dfoot textarea{min-height:48px}
  .dhd .rtop{gap:6px}
}

/* repeat problems */
.hot{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:14px;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line)}
.hotn{width:58px;height:58px;border-radius:12px;display:flex;flex-direction:column;align-items:center;justify-content:center;line-height:1}
.hotn b{font-family:var(--f-display);font-size:calc(24px * var(--fs, 1))}
.hotn span{font-size:calc(10px * var(--fs, 1));text-transform:uppercase;letter-spacing:.06em;margin-top:2px}
.hotn.warn{background:var(--warn-soft);color:var(--warn)}
.hotn.bad{background:var(--bad-soft);color:var(--bad)}
.flag.hotflag{color:var(--bad);background:var(--bad-soft)}
@media (max-width:560px){.hot{grid-template-columns:auto minmax(0,1fr)}.hot .mact{grid-column:1/-1;justify-content:flex-start}}

/* confirmation screen */
.okhead{display:flex;gap:14px;align-items:flex-start}
.okmark{width:44px;height:44px;border-radius:50%;background:var(--ok-soft);color:var(--ok);display:grid;place-items:center;flex:none}
.okmark svg{width:24px;height:24px}
.okhead h2{font-size:calc(22px * var(--fs, 1))}
.refbox{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;background:var(--bg);border-radius:12px;padding:12px 16px}
.refbox .lbl{font-size:calc(11.5px * var(--fs, 1));font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--muted)}
.refbox .big{font-size:calc(30px * var(--fs, 1))}
.linkrow{display:flex;gap:8px}
.linkrow input{font-family:var(--f-mono);font-size:calc(12.5px * var(--fs, 1));background:var(--bg)}
.doneacts{display:flex;gap:8px;flex-wrap:wrap}
.doneacts .btn{display:inline-flex;align-items:center;gap:8px}
.doneacts svg{width:16px;height:16px}
@media (max-width:560px){.linkrow{flex-wrap:wrap}.linkrow input{flex:1 1 100%}.doneacts .btn{flex:1 1 100%;justify-content:center}}

/* priority guide + responsibility */
.priguide{border:1px solid var(--line);border-radius:10px;padding:8px 12px;background:var(--surface)}
.priguide summary{cursor:pointer;font-weight:600;font-size:calc(13.5px * var(--fs, 1));padding:4px 0}
.priguide .pg{display:flex;gap:10px;align-items:flex-start;padding:8px;border-radius:8px;font-size:calc(13.5px * var(--fs, 1))}
.priguide .pg.on{background:var(--accent-soft)}
.priguide .pg .pri{margin-top:2px}
.ackbox{display:flex;gap:10px;align-items:flex-start;background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:12px;font-size:calc(13.5px * var(--fs, 1));cursor:pointer}
.ackbox input{width:20px;height:20px;margin-top:1px;flex:none;accent-color:var(--accent)}
/* settings: categories, team inbox, institute cards */
.instgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:12px}
.instcard{border:1px solid var(--line);border-radius:12px;padding:12px;display:flex;flex-direction:column;gap:8px;background:var(--surface)}
.instcard textarea{min-height:150px}
.catrow{display:flex;gap:6px;align-items:center}
.catrow input{flex:1;min-width:0}
.chipbtns{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin-top:6px}
/* save / sync indicator, floating at the top centre above drawers and dialogs */
.syncpill{position:fixed;top:calc(8px + env(safe-area-inset-top,0px));left:50%;transform:translateX(-50%);z-index:95;box-shadow:0 4px 16px rgba(12,40,52,.18);pointer-events:none;display:inline-flex;align-items:center;gap:7px;height:30px;padding:0 11px;border-radius:99px;font-size:calc(12.5px * var(--fs, 1));font-weight:600;white-space:nowrap;border:1px solid var(--line);background:var(--surface);color:var(--muted)}
.syncpill[hidden]{display:none}
.syncpill i{width:9px;height:9px;border-radius:50%;background:currentColor;flex:none}
.syncpill.busy{color:var(--accent);border-color:var(--accent);background:var(--accent-soft)}
.syncpill.busy i{animation:blink 1s ease-in-out infinite}
.syncpill.sync{color:var(--muted);border-color:var(--line);background:var(--sunk)}
.syncpill.ok{color:var(--ok);border-color:var(--ok);background:var(--ok-soft)}
.syncpill.fail{color:var(--bad);border-color:var(--bad);background:var(--bad-soft)}
@keyframes blink{0%,100%{opacity:1;transform:scale(1)}50%{opacity:.15;transform:scale(.7)}}
@media (prefers-reduced-motion:reduce){.syncpill.busy i{animation-duration:2s}}
@media (max-width:560px){.syncpill{height:26px;padding:0 8px;font-size:calc(11.5px * var(--fs, 1))}}
/* ---------- phone layout for the technician console ---------- */
.morelist{padding:4px 0 8px}
.morelist .mgrp{font-size:calc(11.5px * var(--fs, 1));text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:700;padding:14px 16px 6px}
.morelist .mcard{margin:0 12px;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--surface)}
.morelist button{display:flex;align-items:center;gap:12px;width:100%;min-height:52px;padding:10px 14px;border:0;border-top:1px solid var(--line);background:transparent;text-align:left;font:inherit;font-size:calc(15px * var(--fs, 1));font-weight:500;color:var(--fg);cursor:pointer}
.morelist .mcard button:first-child{border-top:0}
.morelist button:active{background:var(--sunk)}
.morelist button svg{width:20px;height:20px;flex:none;color:var(--accent)}
.morelist .ml{flex:1;min-width:0;display:flex;flex-direction:column}
.morelist .ml small{font-size:calc(12.5px * var(--fs, 1));color:var(--muted);font-weight:400}
.morelist .n{font-family:var(--f-mono);font-size:calc(12.5px * var(--fs, 1));color:var(--muted);background:var(--sunk);border-radius:99px;padding:1px 8px}
.morelist .n.bad{background:var(--bad);color:#fff}
.morelist .chev{color:var(--muted);font-size:calc(20px * var(--fs, 1));line-height:1}
.morelist .avs{width:32px;height:32px;border-radius:50%;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;font-size:calc(12px * var(--fs, 1));font-weight:700;flex:none}
@media (max-width:560px){
  body.techapp .top{flex-wrap:nowrap;padding-block:10px 8px;gap:8px}
  body.techapp .brand{gap:8px;flex:1}
  body.techapp .brand .mark{width:32px;height:32px;font-size:calc(12px * var(--fs, 1));border-radius:8px}
  body.techapp .brand .b1{font-size:calc(16px * var(--fs, 1));line-height:1.2;white-space:nowrap}
  body.techapp .brand .b2{font-size:calc(12px * var(--fs, 1));white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:46vw}
  body.techapp .topacts{gap:6px}
  body.techapp .iconbtn,body.techapp .avbtn{width:36px;height:36px}
  body.techapp .findbtn{width:36px;min-width:0;height:36px;padding:0;justify-content:center}
  body.techapp .findbtn span,body.techapp .findbtn kbd{display:none}
  /* alerts and counters only on the Queue home; queue chips only on ticket lists */
  #console:not(.home) #reminders,#console:not(.home) #kpis{display:none}
  #console:not(.queue) .rail{display:none}
  .reminders{flex-wrap:nowrap;overflow-x:auto;margin:0 -16px 10px;padding:0 16px 2px;scrollbar-width:none;-webkit-overflow-scrolling:touch}
  .reminders::-webkit-scrollbar,.kpis::-webkit-scrollbar,.rail::-webkit-scrollbar{display:none}
  .rem{flex:none;white-space:nowrap;padding:5px 11px 5px 6px}
  .kpis{display:flex;overflow-x:auto;gap:8px;background:none;border:0;border-radius:0;box-shadow:none;margin:0 -16px 12px;padding:0 16px 2px;scroll-snap-type:x proximity;scrollbar-width:none}
  .kpi{flex:0 0 116px;border:1px solid var(--line);border-radius:12px;padding:8px 11px;scroll-snap-align:start}
  .kpi .k{font-size:calc(10.5px * var(--fs, 1))}
  .kpi .v{font-size:calc(19px * var(--fs, 1))}
  .kpi .s{font-size:calc(11px * var(--fs, 1));white-space:nowrap}
  .rail{margin:0 -16px 2px;padding:0 16px 4px;scrollbar-width:none}
  .rail button{border-radius:99px;padding:6px 12px;font-size:calc(13.5px * var(--fs, 1));min-height:36px}
  .rail button svg{display:none}
  .cbody{gap:10px}
}
.addtoggle{display:none}
@media (max-width:560px){
  body.techapp .brand{min-width:0}
  body.techapp .brand>div{min-width:0}
  body.techapp .brand .b1{overflow:hidden;text-overflow:ellipsis}
  body.techapp .topacts [data-act=refresh]{display:none}
  .qwrap{flex:1 1 100%}
  .filters{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}
  .filters::-webkit-scrollbar{display:none}
  .filters>*{flex:none}
  .kbdhint{display:none}
  .addtoggle{display:flex;justify-content:center;margin:12px 14px 4px;width:calc(100% - 28px)}
  .mcollapse:not(.show){display:none}
}
.backbtn{display:none}
@media (max-width:560px){.backbtn{display:inline-flex;align-items:center;gap:4px;border:0;background:none;color:var(--accent);font:inherit;font-weight:600;font-size:calc(14.5px * var(--fs, 1));padding:10px 14px 0;cursor:pointer;min-height:40px}}
/* ---------- trustee dashboard ---------- */
#dash{padding-bottom:20px;transition:opacity .2s}
#dash.busy{opacity:.55;pointer-events:none}
.tbar{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin:6px 0 14px}
.tbar h2{font-size:calc(22px * var(--fs, 1));margin:0}
.tfilters{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.tfilters select{width:auto;min-height:38px}
.tkpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:14px}
.tkpi{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px;border-top:3px solid var(--line)}
.tkpi .k{font-size:calc(12px * var(--fs, 1));text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.tkpi .v{font-family:var(--f-display);font-weight:800;font-size:calc(30px * var(--fs, 1));line-height:1.15;font-variant-numeric:tabular-nums}
.tkpi .v small{font-size:calc(15px * var(--fs, 1));color:var(--muted);font-weight:600}
.tkpi .s{font-size:calc(12.5px * var(--fs, 1));color:var(--muted)}
.tkpi.good{border-top-color:var(--ok)}.tkpi.warn{border-top-color:var(--warn)}.tkpi.bad{border-top-color:var(--bad)}.tkpi.bad .v{color:var(--bad)}
.tdelta{font-size:calc(12px * var(--fs, 1));font-weight:600;color:var(--muted)}.tdelta.good{color:var(--ok)}.tdelta.bad{color:var(--bad)}
.tgrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.tcard{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:14px 16px;min-width:0}
.tcard.wide{grid-column:1/-1}
.tcard h3{font-size:calc(15px * var(--fs, 1));margin:0 0 10px}
.tcard .tw{margin:0 -16px -14px;border-top:1px solid var(--line)}
.ttable{width:100%;border-collapse:collapse;font-size:calc(13.5px * var(--fs, 1))}
.ttable th{text-align:left;font-size:calc(11.5px * var(--fs, 1));text-transform:uppercase;letter-spacing:.05em;color:var(--muted);padding:8px 16px;background:var(--sunk);white-space:nowrap}
.ttable td{padding:9px 16px;border-top:1px solid var(--line);vertical-align:top}
.tpill{font-family:var(--f-mono);font-size:calc(12px * var(--fs, 1));font-weight:600;padding:2px 8px;border-radius:99px;background:var(--sunk)}
.tpill.good{background:var(--ok-soft);color:var(--ok)}.tpill.warn{background:var(--warn-soft);color:var(--warn)}.tpill.bad{background:var(--bad-soft);color:var(--bad)}
.tcalm{background:var(--ok-soft);color:var(--ok);border-radius:10px;padding:10px 12px;font-weight:600;font-size:calc(14px * var(--fs, 1))}
.legend{display:flex;gap:14px;font-size:calc(12.5px * var(--fs, 1));color:var(--muted);margin-bottom:4px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px;vertical-align:-1px}
.legend .k1,.tchart .b1{background:var(--accent);fill:var(--accent)}
.legend .k2,.tchart .b2{background:var(--ok);fill:var(--ok)}
.tchart{width:100%;height:auto;display:block}
.tchart .grid{stroke:var(--line);stroke-width:1}
.tchart .ax{fill:var(--muted);font-size:calc(11px * var(--fs, 1));font-family:var(--f-body)}
.hbars{display:flex;flex-direction:column;gap:8px}
.hb{display:grid;grid-template-columns:minmax(0,38%) minmax(0,1fr) 34px;gap:10px;align-items:center;font-size:calc(13.5px * var(--fs, 1))}
.hb .hl{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hb .ht{height:10px;background:var(--sunk);border-radius:99px;overflow:hidden}
.hb .ht i{display:block;height:100%;background:var(--accent);border-radius:99px}
.hb .ht i.p.P1{background:var(--p1)}.hb .ht i.p.P2{background:var(--p2)}.hb .ht i.p.P3{background:var(--p3)}.hb .ht i.p.P4{background:var(--p4)}
.hb b{font-family:var(--f-mono);font-size:calc(13px * var(--fs, 1));text-align:right}
.thot{display:flex;flex-direction:column;gap:8px}
.thot>div{display:flex;gap:12px;align-items:center}
.thot b{min-width:38px;height:38px;border-radius:10px;background:var(--warn-soft);color:var(--warn);display:grid;place-items:center;font-family:var(--f-mono);font-size:calc(15px * var(--fs, 1))}
.thot span{display:flex;flex-direction:column;font-weight:600;font-size:calc(14px * var(--fs, 1));min-width:0}
.thot small{font-weight:400;color:var(--muted);font-size:calc(12.5px * var(--fs, 1))}
.tfoot{margin-top:14px;text-align:center}
@media (max-width:900px){.tkpis{grid-template-columns:repeat(2,minmax(0,1fr))}.tgrid{grid-template-columns:1fr}}
@media (max-width:560px){
  body.trusteeapp .top{flex-wrap:nowrap;padding-block:10px 8px}
  body.trusteeapp .brand .b1{font-size:calc(16px * var(--fs, 1));white-space:nowrap}
  body.trusteeapp .brand .b2{font-size:calc(12px * var(--fs, 1));white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:44vw}
  body.trusteeapp .brand{min-width:0}body.trusteeapp .brand>div{min-width:0}
  .tbar h2{font-size:calc(19px * var(--fs, 1))}
  .tfilters{width:100%}.tfilters .seg{flex:1;flex-wrap:nowrap}.tfilters .seg button{flex:1;padding:7px 4px;font-size:calc(12.5px * var(--fs, 1))}.tfilters select{width:100%}
  .tkpi{padding:10px 12px}.tkpi .v{font-size:calc(24px * var(--fs, 1))}.tkpi .k{font-size:calc(10.5px * var(--fs, 1))}.tkpi .s{font-size:calc(11.5px * var(--fs, 1))}
  .ttable{font-size:calc(13px * var(--fs, 1))}.ttable th,.ttable td{padding:8px 12px}
  .tcard{padding:12px 14px}.tcard .tw{margin:0 -14px -12px;overflow-x:auto}
}
.tfilters .seg .sh{display:none}
@media (max-width:560px){
  .tfilters .seg .lg{display:none}.tfilters .seg .sh{display:inline}
  body.trusteeapp #refreshBtn{display:none}
  .tcard .tw{overflow:visible}
  .ttable thead{display:none}
  .ttable,.ttable tbody,.ttable tr,.ttable td{display:block;width:100%}
  .ttable tr{padding:10px 14px;border-top:1px solid var(--line);display:grid;grid-template-columns:1fr 1fr;gap:4px 12px}
  .ttable td{border:0;padding:0;font-size:calc(13.5px * var(--fs, 1))}
  .ttable td:first-child{grid-column:1/-1}
  .ttable.issue td:nth-child(2){grid-column:1/-1}
  .ttable td[data-l]:not(:first-child)::before{content:attr(data-l);display:block;font-size:calc(10.5px * var(--fs, 1));text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700}
  .ttable.issue td:nth-child(2)::before{display:none!important}
}
/* instant saves: an update still on its way to the server */
.ev.pending{opacity:.75}
.sendg{color:var(--accent);font-weight:600;animation:blink 1s ease-in-out infinite}
@media (prefers-reduced-motion:reduce){.sendg{animation:none}}
/* ---------- complainant: "IT says it's fixed" ---------- */
.fixedhero{position:relative;overflow:hidden;text-align:center;background:linear-gradient(180deg,var(--ok-soft),var(--surface) 55%);border:1px solid var(--line);border-radius:18px;padding:26px 16px 18px;margin:14px 0;display:flex;flex-direction:column;align-items:center;gap:8px}
.fixedhero h3{font-family:var(--f-display);font-size:calc(24px * var(--fs, 1));margin:6px 0 0}
.fixedhero .meta{margin:0}
.fxcheck{width:84px;height:84px;border-radius:50%;background:var(--ok);display:grid;place-items:center;box-shadow:0 0 0 10px color-mix(in srgb,var(--ok) 18%,transparent)}
.fxcheck svg{width:44px;height:44px;fill:none;stroke:#fff;stroke-width:2.6;stroke-linecap:round;stroke-linejoin:round;stroke-dasharray:30;stroke-dashoffset:0}
.fxq{font-weight:700;font-size:calc(16px * var(--fs, 1));margin-top:8px}
.stars.big{gap:2px;justify-content:center}
.stars.big button{width:48px;height:48px;border:0;background:transparent;font-size:calc(34px * var(--fs, 1));color:var(--line);font-family:inherit;line-height:1;padding:0}
.stars.big button.on{background:transparent;color:#e8a317}
.fixedhero input{width:100%;max-width:420px}
.fxacts{display:flex;flex-direction:column;gap:8px;width:100%;max-width:420px;margin-top:4px}
.btn.big{min-height:52px;font-size:calc(16px * var(--fs, 1));justify-content:center;border-radius:14px;width:100%}
.btn.ok{background:var(--ok);color:#fff;border-color:var(--ok)}
.btn.danger-o{color:var(--bad);background:var(--surface)}
.confetti i{position:absolute;top:-10px;width:8px;height:12px;border-radius:2px;opacity:0}
.confetti i:nth-child(1){left:10%;background:#e8b450}.confetti i:nth-child(2){left:22%;background:#62b8d4}.confetti i:nth-child(3){left:35%;background:#5fcf8a}.confetti i:nth-child(4){left:48%;background:#f08ab6}
.confetti i:nth-child(5){left:60%;background:#e8b450}.confetti i:nth-child(6){left:72%;background:#b59af0}.confetti i:nth-child(7){left:84%;background:#5fcf8a}.confetti i:nth-child(8){left:92%;background:#62b8d4}
@media (prefers-reduced-motion:no-preference){
  .fxcheck{animation:fxpop .5s cubic-bezier(.2,1.6,.4,1) both}
  .fxcheck svg{stroke-dasharray:30;stroke-dashoffset:30;animation:fxdraw .45s .3s ease-out forwards}
  .confetti i{animation:fxfall 1.6s ease-in forwards}
  .confetti i:nth-child(2n){animation-delay:.15s;animation-duration:1.9s}.confetti i:nth-child(3n){animation-delay:.3s}
  .pipe>div.on{animation:pipefill .6s ease-out both}
}
@keyframes fxpop{from{transform:scale(.3);opacity:0}}
@keyframes fxdraw{to{stroke-dashoffset:0}}
@keyframes fxfall{0%{opacity:1;transform:translateY(0) rotate(0)}100%{opacity:0;transform:translateY(240px) rotate(300deg)}}
@keyframes pipefill{from{transform:scaleX(0);transform-origin:left}}
/* ================= phone redesign: Today, Next job, cards + swipe, ticket screen, More ================= */
.today{display:none}
.nextjob{padding:16px;display:flex;flex-direction:column;gap:14px;max-width:560px}
.njtop{display:flex;align-items:center;gap:8px;font-size:calc(13px * var(--fs, 1));font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--accent)}
.njtop .dot{width:9px;height:9px;border-radius:50%;background:var(--ok)}
.njhead{display:flex;gap:16px;align-items:center}
.njhead h2{font-family:var(--f-display);font-size:calc(24px * var(--fs, 1));line-height:1.15;margin:6px 0 0}
.ring{--p:30;width:100px;height:100px;flex:none;border-radius:50%;display:grid;place-items:center;background:conic-gradient(var(--accent) calc(var(--p) * 1%),var(--sunk) 0)}
.ring.warn{background:conic-gradient(var(--warn) calc(var(--p) * 1%),var(--sunk) 0)}
.ring.late{background:var(--bad)}
.ring>div{width:80px;height:80px;border-radius:50%;background:var(--surface);display:flex;flex-direction:column;align-items:center;justify-content:center}
.ring b{font-family:var(--f-display);font-size:calc(22px * var(--fs, 1));line-height:1}
.ring span{font-size:calc(11px * var(--fs, 1));color:var(--muted)}
.njcard{background:var(--sunk);border-radius:18px;padding:4px 14px}
.njrow{display:flex;gap:12px;align-items:center;min-height:56px;border-bottom:1px solid var(--line)}
.njrow>svg{width:20px;height:20px;color:var(--muted);flex:none}
.njrow>div{flex:1;display:flex;flex-direction:column;min-width:0}
.njrow span{font-size:calc(13px * var(--fs, 1));color:var(--muted)}
.callbtn{width:44px;height:44px;border-radius:50%;background:var(--ok-soft);color:var(--ok);display:grid;place-items:center;flex:none}
.callbtn svg{width:18px;height:18px}
.njdesc{padding:12px 0 14px;font-size:calc(15px * var(--fs, 1));line-height:1.45}
.njwarn{display:flex;gap:8px;align-items:center;background:var(--warn-soft);color:var(--warn);border-radius:12px;padding:10px 12px;font-size:calc(13.5px * var(--fs, 1));font-weight:600}
.njwarn svg{width:18px;height:18px;flex:none}
.njfoot{display:flex;flex-direction:column;gap:10px;margin-top:4px}
.slide{position:relative;height:62px;border-radius:31px;background:var(--accent-soft);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:calc(16px * var(--fs, 1));color:var(--accent);user-select:none;-webkit-user-select:none;touch-action:pan-y;cursor:grab}
.slide .knob{position:absolute;left:6px;top:6px;width:50px;height:50px;border-radius:50%;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;box-shadow:0 2px 8px rgba(0,0,0,.2)}
.slide .knob svg{width:24px;height:24px}
.slide:focus-visible{outline:3px solid var(--ring)}
.njbtns{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.nextjob.empty{align-items:center;text-align:center;padding-top:60px}
/* ticket screen extras (all sizes) */
.quick{display:flex;flex-direction:column;gap:8px}
.qst{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:4px;background:var(--sunk);padding:4px;border-radius:14px}
.qst button{min-height:44px;border:0;border-radius:11px;background:transparent;font:inherit;font-weight:600;font-size:calc(14px * var(--fs, 1));color:var(--fg);cursor:pointer}
.qst button.on{background:var(--accent);color:var(--accent-ink);font-weight:700}
.qst button.fx{color:var(--ok);font-weight:700}.qst button.fx.on{background:var(--ok);color:#fff}
.qcall{display:flex;gap:8px;align-items:center;justify-content:center;color:var(--ok)}
.qcall svg{width:18px;height:18px}
.qchips{display:flex;gap:6px;overflow-x:auto;scrollbar-width:none;padding-bottom:2px}
.qchips::-webkit-scrollbar{display:none}
.qchips button{flex:none;min-height:34px;padding:0 12px;border-radius:17px;border:1px solid var(--line);background:var(--surface);font:inherit;font-size:calc(13px * var(--fs, 1));font-weight:600;color:var(--fg);cursor:pointer}
.dclose .bic{display:none}
/* More: profile and tiles */
.mprof{display:flex;align-items:center;gap:12px;width:calc(100% - 24px);margin:12px 12px 4px;padding:14px;border-radius:18px;border:1px solid var(--line);background:var(--surface);font:inherit;color:var(--fg);text-align:left;cursor:pointer}
.mprof .avs{width:48px;height:48px;font-size:calc(16px * var(--fs, 1))}
.mprof .ml{flex:1;display:flex;flex-direction:column}
.mprof .ml b{font-size:calc(16px * var(--fs, 1))}
.mprof .mlink{font-size:calc(13px * var(--fs, 1));font-weight:600;color:var(--accent)}
.mtiles{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:10px 12px 0}
.mtile{position:relative;display:flex;flex-direction:column;align-items:center;gap:6px;padding:14px 6px;border-radius:16px;border:1px solid var(--line);background:var(--surface);font:inherit;font-size:calc(13px * var(--fs, 1));font-weight:600;color:var(--fg);cursor:pointer}
.mtile svg{width:24px;height:24px}
.mtn{position:absolute;top:8px;right:10px;font-size:calc(11px * var(--fs, 1));font-weight:700;color:#fff;background:var(--bad);border-radius:99px;padding:0 6px}
.tog{width:44px;height:26px;border-radius:13px;background:var(--line);position:relative;flex:none}
.tog i{position:absolute;top:3px;left:3px;width:20px;height:20px;border-radius:50%;background:#fff;transition:left .2s}
.tog.on{background:var(--accent)}.tog.on i{left:21px}
@media (max-width:560px){
  /* Today card replaces the counters on the phone home */
  #console.home #reminders,#console.home #kpis,#console.home .rail{display:none}
  .dfoot select[data-act=canned]{display:none}
  #console.home.showrem #reminders{display:flex}
  .today{display:flex;flex-direction:column;gap:12px;padding:4px 14px 0}
  .thello{display:flex;flex-direction:column;line-height:1.15}
  .thello span{font-size:calc(13px * var(--fs, 1));color:var(--muted)}
  .thello b{font-family:var(--f-display);font-size:calc(22px * var(--fs, 1))}
  .tcardx{background:var(--accent);color:var(--accent-ink);border-radius:20px;padding:16px;display:flex;flex-direction:column;gap:12px}
  .tch{display:flex;justify-content:space-between;font-size:calc(12.5px * var(--fs, 1));font-weight:600;letter-spacing:.06em;text-transform:uppercase;opacity:.85}
  .tstats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
  .tstats button{background:rgba(255,255,255,.14);border:0;border-radius:14px;padding:10px;text-align:left;color:inherit;font:inherit;display:flex;flex-direction:column;cursor:pointer}
  .tstats button.alert{background:var(--surface);color:var(--bad)}
  .tstats b{font-family:var(--f-display);font-size:calc(28px * var(--fs, 1));line-height:1}
  .tstats span{font-size:calc(12px * var(--fs, 1));margin-top:4px;opacity:.9}
  .tgo{display:flex;align-items:center;justify-content:center;gap:8px;min-height:50px;border-radius:14px;border:0;background:var(--surface);color:var(--accent);font:inherit;font-weight:700;font-size:calc(16px * var(--fs, 1));cursor:pointer}
  .tgo svg{width:18px;height:18px}
  .tnext{font-size:calc(13px * var(--fs, 1));opacity:.92}
  .tattn{display:flex;align-items:center;gap:12px;padding:10px 14px;border-radius:14px;border:0;background:var(--warn-soft);color:var(--fg);font:inherit;text-align:left;cursor:pointer}
  .tattn b{width:30px;height:30px;border-radius:50%;background:var(--warn);color:#fff;display:grid;place-items:center;font-size:calc(14px * var(--fs, 1));flex:none}
  .tattn span:nth-child(2){flex:1;font-weight:600;font-size:calc(14.5px * var(--fs, 1))}
  .tattn span:last-child{font-size:calc(13px * var(--fs, 1));color:var(--muted)}
  .tsec{display:flex;justify-content:space-between;align-items:baseline}
  .tsec h3,.tlisth{margin:4px 0 0;font-size:calc(15px * var(--fs, 1))}
  .linkbtn{border:0;background:none;color:var(--accent);font:inherit;font-weight:600;font-size:calc(13px * var(--fs, 1));cursor:pointer}
  .tup{display:flex;gap:12px;align-items:center;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:10px 14px}
  .tup>div{display:flex;flex-direction:column;min-width:0}
  .tupt{width:72px;align-items:center;text-align:center;flex:none}
  .tupt b{font-family:var(--f-mono);font-size:calc(13px * var(--fs, 1));white-space:nowrap}
  .tup span{font-size:calc(12.5px * var(--fs, 1));color:var(--muted)}
  .tmini{display:grid;grid-template-columns:1fr 1fr;gap:8px}
  .tmini>div{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:10px 14px;display:flex;flex-direction:column}
  .tmini span{font-size:calc(12px * var(--fs, 1));color:var(--muted)}
  .tmini b{font-family:var(--f-display);font-size:calc(22px * var(--fs, 1))}.tmini b small{font-size:calc(13px * var(--fs, 1));color:var(--muted)}
  .tmini b.good{color:var(--ok)}.tmini b.bad{color:var(--bad)}
  /* tickets as cards with a priority stripe; swipe right = take, left = on hold */
  #pane .row{margin:0 12px 8px;border:0;border-radius:16px;background:var(--surface);box-shadow:0 1px 2px rgba(12,40,52,.08);border-left:6px solid var(--p4);position:relative;touch-action:pan-y;will-change:transform}
  #pane .row.pr-P1{border-left-color:var(--p1)}#pane .row.pr-P2{border-left-color:var(--p2)}#pane .row.pr-P3{border-left-color:var(--p3)}
  #pane .row .subj{font-size:calc(16px * var(--fs, 1));font-weight:700}
  #pane .row.swr{box-shadow:-8px 0 0 var(--ok),0 4px 14px rgba(0,0,0,.12)}
  #pane .row.swl{box-shadow:8px 0 0 var(--warn),0 4px 14px rgba(0,0,0,.12)}
  #pane .row .ck input{display:none}
  #console.queue .pane{background:transparent;border:0;box-shadow:none}
  /* ticket opens as a full screen with a back arrow */
  .drawer{width:100%;animation:none}
  .dclose .xic{display:none}.dclose .bic{display:inline}
  .dclose{order:-1;border:0;background:transparent}
  .dhd{gap:6px}
  .drawer .tl .ev{max-width:86%;border-radius:16px;padding:9px 12px;border:0}
  .drawer .tl .ev.req{align-self:flex-start;background:var(--sunk);border-radius:16px 16px 16px 4px}
  .drawer .tl .ev.pub{align-self:flex-end;background:var(--accent);color:var(--accent-ink);border-radius:16px 16px 4px 16px}
  .drawer .tl .ev.pub .h{color:inherit;opacity:.85}
  .drawer .tl .ev.int{align-self:stretch;max-width:none;background:#fff7d6;color:#3d3008;border:1px dashed #d9b84a}
  :root[data-theme="dark"] .drawer .tl .ev.int{background:#352a12;color:#f3dfa8}
  .drawer .tl{display:flex;flex-direction:column;gap:8px}
}
@media (max-width:560px) and (prefers-reduced-motion:no-preference){
  .drawer:not([hidden]){animation:sheetin .22s ease-out}
  @keyframes sheetin{from{transform:translateX(30%);opacity:.4}}
  #pane.enter .today .tcardx{animation:fxpop .35s ease-out both}
}
/* complainant tracking: live updates */
.livebar{display:block;width:100%;margin-bottom:10px;min-height:44px;border:0;border-radius:12px;background:var(--accent);color:var(--accent-ink);font:inherit;font-weight:700;cursor:pointer}
@media (prefers-reduced-motion:no-preference){.card.flash{animation:liveflash 1.2s ease-out}}
@keyframes liveflash{0%{box-shadow:0 0 0 3px var(--accent)}100%{box-shadow:0 0 0 0 transparent}}

/* ================= tab animations: sliding highlight, rolling counts, directional list, empty states ================= */
.rail{position:relative}
.rail button{position:relative;z-index:1}
.rail button.on{background:transparent}
.rpill{position:absolute;left:0;top:0;border-radius:8px;background:var(--accent-soft);z-index:0;pointer-events:none;transition:transform .34s cubic-bezier(.3,1.35,.5,1),width .34s cubic-bezier(.3,1.35,.5,1),height .2s}
.rpill.still{transition:none}
.rail .n{display:inline-block;overflow:hidden;vertical-align:middle}
.rail .n i{display:block;font-style:normal}
.rail .n.roll i{animation:nroll .38s ease-out}
@keyframes nroll{from{transform:translateY(100%);opacity:0}to{transform:none;opacity:1}}
.empty.friendly svg{width:56px;height:56px;fill:none;stroke:var(--ok,#1d7f47);stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round;margin-bottom:8px;animation:efloat 3s ease-in-out infinite}
@keyframes efloat{50%{transform:translateY(-6px)}}
#pane.enter .empty.friendly{animation:listin .35s ease-out both}
#pane.enter .card,#pane.enter .row{animation:listin .34s ease-out both}
#pane.enter.fromL{--dx:-36px}#pane.enter.fromR{--dx:36px}
#pane.enter .card:nth-child(2),#pane.enter .row:nth-child(2){animation-delay:.04s}
#pane.enter .card:nth-child(3),#pane.enter .row:nth-child(3){animation-delay:.08s}
#pane.enter .card:nth-child(4),#pane.enter .row:nth-child(4){animation-delay:.12s}
#pane.enter .card:nth-child(5),#pane.enter .row:nth-child(5){animation-delay:.16s}
#pane.enter .card:nth-child(n+6),#pane.enter .row:nth-child(n+6){animation-delay:.2s}
@keyframes listin{from{opacity:0;transform:translateX(var(--dx,0)) translateY(6px)}to{opacity:1;transform:none}}
@media (max-width:979px){
  .rpill{border-radius:99px;background:var(--accent)}
  .rail button{transition:color .25s,transform .12s}
  .rail button.on{background:transparent;border-color:transparent;color:var(--accent-ink)}
  .rail button.on .n{color:var(--accent-ink)}
  .rail button:active{transform:scale(.94)}
  .rail .n.bad{background:var(--bad);color:#fff;border-radius:99px;padding:0 6px;min-width:20px;text-align:center;animation:npulse 1.8s infinite}
  @keyframes npulse{0%{box-shadow:0 0 0 0 rgba(196,47,40,.5)}70%{box-shadow:0 0 0 8px rgba(196,47,40,0)}100%{box-shadow:0 0 0 0 rgba(196,47,40,0)}}
}
/* Today card in dark mode: deep teal instead of the bright blue */
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .tcardx{background:linear-gradient(150deg,#14404f,#0d2a34);color:#e6f2f5;border:1px solid #1f5566}
  :root:not([data-theme="light"]) .tstats button{background:rgba(255,255,255,.07)}
  :root:not([data-theme="light"]) .tcardx .tgo{background:#62b8d4;color:#04212b}}
:root[data-theme="dark"] .tcardx{background:linear-gradient(150deg,#14404f,#0d2a34);color:#e6f2f5;border:1px solid #1f5566}
:root[data-theme="dark"] .tstats button{background:rgba(255,255,255,.07)}
:root[data-theme="dark"] .tcardx .tgo{background:#62b8d4;color:#04212b}
@media (prefers-reduced-motion:reduce){.rpill{transition:none}.rail .n.roll i,.rail .n.bad,.empty.friendly svg,#pane.enter .card,#pane.enter .row,#pane.enter .empty.friendly,#pane.enter .today .tcardx{animation:none}}

/* ================= ticket list: grouped by urgency + time bar ================= */
.grph{position:sticky;top:0;z-index:2;display:flex;align-items:center;gap:8px;padding:12px 14px 6px;background:var(--bg);font-size:calc(12px * var(--fs, 1));font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.grph b{background:var(--sunk);color:var(--fg);border-radius:99px;padding:1px 8px;font-size:calc(11.5px * var(--fs, 1));letter-spacing:0}
.grph.g0{color:var(--bad)}.grph.g0 b{background:var(--bad-soft);color:var(--bad)}
.tbar{grid-column:1/-1;height:4px;border-radius:2px;background:var(--sunk);overflow:hidden;margin-top:2px}
.tbar i{display:block;height:100%;border-radius:2px;background:var(--ok)}
.tbar.soon i{background:var(--warn)}.tbar.late i{background:var(--bad)}
@media (min-width:980px){.grph{position:static;background:transparent;border-bottom:1px solid var(--line)}.tbar{display:none}}
@media (max-width:979px){
  .grph{padding:14px 16px 8px}
  #pane .row .rtop .flag{font-size:calc(10.5px * var(--fs, 1));padding:1px 6px}
  #pane .row .meta{display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}
}

/* ================= simple Today page: counters + planner ================= */
@media (max-width:560px){
  #console.home #pane>:not(.today){display:none}
  .today{gap:10px;padding-bottom:20px}
  .thd{display:flex;justify-content:space-between;align-items:flex-end}
  .thd span{color:var(--muted);font-size:calc(13px * var(--fs, 1))}.thd b{display:block;font-family:var(--f-display);font-size:calc(24px * var(--fs, 1));line-height:1.15}
  .tgrid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:4px}
  .tc{background:var(--surface);border:1px solid var(--line);border-radius:18px;padding:14px;display:flex;flex-direction:column;gap:2px;text-align:left;font:inherit;color:var(--fg);cursor:pointer;min-height:104px}
  .tc b{font-family:var(--f-display);font-size:calc(34px * var(--fs, 1));line-height:1.05;margin-top:auto}
  .tc>span:last-child{font-size:calc(13.5px * var(--fs, 1));color:var(--muted);font-weight:600}
  .tc .ic{width:30px;height:30px;border-radius:10px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent)}
  .tc .ic svg{width:17px;height:17px}
  .tc.zero b{color:var(--muted)}
  .tc.bad{background:var(--bad-soft);border-color:transparent}.tc.bad b,.tc.bad>span:last-child{color:var(--bad)}.tc.bad .ic{background:var(--bad);color:#fff}
  .tc:active{transform:scale(.97)}
  .tnx{display:flex;align-items:center;gap:10px;width:100%;border:1px solid var(--line);background:var(--surface);color:var(--fg);border-radius:14px;padding:8px 12px 8px 8px;font:inherit;text-align:left;cursor:pointer}
  .tnx .go{width:32px;height:32px;border-radius:50%;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;flex:none}
  .tnx .go svg{width:14px;height:14px;fill:currentColor}
  .tnx .tx{flex:1;min-width:0;font-size:calc(13.5px * var(--fs, 1));white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tnx .tx b{color:var(--accent)}
  .tnx .due{font-family:var(--f-mono);font-size:calc(12px * var(--fs, 1));font-weight:600;color:var(--warn);white-space:nowrap}.tnx .due.late{color:var(--bad)}
  .today .tsec{margin-top:10px}.today .tsec h3{font-size:calc(16px * var(--fs, 1))}
  .pday{font-size:calc(12px * var(--fs, 1));font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:6px 2px 0}
  .pnone{font-size:calc(13.5px * var(--fs, 1));color:var(--muted);padding:2px 2px 4px}
  .pl{background:var(--surface);border:1px solid var(--line);border-radius:16px;display:flex;align-items:center;gap:12px;padding:12px;transition:opacity .3s}
  .pl .tm{width:64px;flex:none;font-family:var(--f-mono);font-size:calc(13px * var(--fs, 1));font-weight:600}
  .pl .tm small{display:block;font-family:var(--f-body);font-size:calc(11px * var(--fs, 1));font-weight:600;color:var(--muted);margin-top:2px}
  .pl .tx{flex:1;min-width:0}.pl .tx b{display:block;font-size:calc(14.5px * var(--fs, 1))}.pl .tx>span{font-size:calc(12.5px * var(--fs, 1));color:var(--muted)}
  .pl.late{border-left:4px solid var(--bad)}.pl.late .tm small{color:var(--bad);font-weight:800}
  .pl.done{opacity:.5}.pl.done .tx b{text-decoration:line-through}
  .pl .kind{display:inline-block;font-size:calc(10.5px * var(--fs, 1));font-weight:800;border-radius:5px;padding:1px 5px;margin-right:5px;vertical-align:1px}
  .pl .k-m{background:var(--accent-soft);color:var(--accent)}.pl .k-r{background:var(--warn-soft);color:var(--warn)}
  .pck{width:36px;height:36px;border-radius:50%;border:2px solid var(--line);background:transparent;flex:none;display:grid;place-items:center;cursor:pointer;color:transparent;padding:0}
  .pck svg{width:16px;height:16px;stroke-width:3}
  .pck:hover{border-color:var(--ok);color:var(--ok)}
  .pl.done .pck{background:var(--ok);border-color:var(--ok);color:#fff}
  .padd{width:100%;border:1.5px dashed var(--line);background:transparent;color:var(--accent);border-radius:16px;padding:12px;font:inherit;font-weight:700;cursor:pointer}
}
#pane.enter .today .tc,#pane.enter .today .pl{animation:listin .34s ease-out both}
@media (prefers-reduced-motion:reduce){#pane.enter .today .tc,#pane.enter .today .pl{animation:none}}

/* ================= phone navigation: segmented options + More tiles ================= */
.segw{display:none}
@media (max-width:560px){
  #console .rail{display:none!important}
  .segw{display:block;padding:4px 14px 6px;position:sticky;top:0;z-index:3;background:var(--bg)}
  .segw .seg{display:flex;background:var(--sunk);border-radius:12px;padding:3px;gap:3px}
  .segw .seg button{flex:1;min-width:0;border:0;background:transparent;color:var(--muted);font:inherit;font-size:calc(13.5px * var(--fs, 1));font-weight:700;padding:9px 4px;border-radius:9px;cursor:pointer;white-space:nowrap;transition:background .2s,color .2s}
  .segw .seg button i{font-style:normal;margin-left:5px;font-size:calc(12px * var(--fs, 1));opacity:.75;font-family:var(--f-mono)}
  .segw .seg button.on{background:var(--surface);color:var(--fg);box-shadow:0 1px 3px rgba(0,0,0,.14)}
  .segw .seg button.bad i{color:var(--bad);opacity:1;font-weight:800}
  .mtg{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
  .mtg .mt{position:relative;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 6px 10px;display:flex;flex-direction:column;align-items:center;gap:6px;font:inherit;font-size:calc(12px * var(--fs, 1));font-weight:600;color:var(--fg);text-align:center;cursor:pointer;min-height:84px;line-height:1.2}
  .mtg .mt:active{transform:scale(.96)}
  .mti{width:36px;height:36px;border-radius:12px;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center}
  .mti svg{width:19px;height:19px}
  .mtb{position:absolute;top:6px;right:8px;background:var(--bad);color:#fff;border-radius:9px;font-size:calc(10px * var(--fs, 1));font-weight:800;padding:0 5px;min-width:16px}
  .morelist .mgrp{margin:16px 2px 8px}
}
@media (max-width:560px){.morelist .mtg{margin:0 12px}.morelist{padding-bottom:16px}}
@media (max-width:560px){
  .tw{overflow:visible!important}
  table.stack,table.stack tbody,table.stack tr,table.stack td{display:block;width:100%}
  table.stack thead{display:none}
  table.stack tr{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:6px 12px;margin:0 0 8px}
  table.stack td{display:flex;justify-content:space-between;align-items:center;gap:12px;border:0;border-bottom:1px solid var(--line);padding:7px 0;text-align:right;min-width:0;overflow-wrap:anywhere}
  table.stack td:last-child{border-bottom:0}
  table.stack td:first-child{font-weight:700;text-align:left;justify-content:flex-start}
  table.stack td[data-label]::before{content:attr(data-label);color:var(--muted);font-size:calc(12px * var(--fs, 1));font-weight:600;text-align:left;flex:0 0 42%}
  table.stack td:first-child[data-label]::before{display:none}
  table.stack td input,table.stack td select{max-width:55%}
}
@media (max-width:560px){
  .morelist button.mt{flex-direction:column;justify-content:center;align-items:center;text-align:center;width:auto;min-height:88px;padding:12px 6px 10px;gap:6px;border:1px solid var(--line);border-radius:14px;background:var(--surface);font-size:calc(12.5px * var(--fs, 1));font-weight:600}
  .morelist button.mt svg{width:19px;height:19px;color:var(--accent)}
  #pane input,#pane select,#pane textarea{max-width:100%;min-width:0}
}
@media (max-width:560px){.morelist .mprof{width:auto;margin:12px 12px 4px}table.stack td input:not([type=checkbox]){flex:1 1 0;width:auto;max-width:58%}}

/* ================= waiting for parts / vendor ================= */
.grph.g2{color:var(--l2)}.grph.g2 b{background:var(--l2-soft);color:var(--l2)}
.tbar.paused i{background:repeating-linear-gradient(45deg,var(--l2) 0 6px,transparent 6px 10px)}
.pline{grid-column:1/-1;font-size:calc(12.5px * var(--fs, 1));color:var(--muted);display:flex;gap:6px;align-items:center;flex-wrap:wrap;min-width:0}
.pline.late{color:var(--bad);font-weight:700}
.pchip{display:inline-block;font-size:calc(11px * var(--fs, 1));font-weight:800;border-radius:99px;padding:2px 8px;background:var(--l2-soft);color:var(--l2);white-space:nowrap}
.ptag{display:inline-block;font-size:calc(11px * var(--fs, 1));font-weight:800;border-radius:6px;padding:2px 6px;background:var(--warn-soft);color:var(--warn);white-space:nowrap}
.ptag.bad{background:var(--bad-soft);color:var(--bad)}
.pbox{background:var(--l2-soft);border-radius:14px;padding:10px 12px;margin:10px 0;display:flex;flex-direction:column;gap:4px}
.pbox.late{box-shadow:inset 3px 0 0 var(--bad)}
.pbt{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.pnote{font-weight:600}
.pmeta{font-size:calc(12.5px * var(--fs, 1));color:var(--muted)}
.pacts{display:flex;gap:8px;margin-top:6px}.pacts .btn{flex:1}
.psheet .plab{display:block;font-size:calc(12.5px * var(--fs, 1));font-weight:700;color:var(--muted);margin:12px 0 6px}
.psheet input{width:100%;font:inherit;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--fg)}
.psheet #pdate{margin-top:8px}
.popts{display:flex;flex-wrap:wrap;gap:6px}
.popts button{border:1px solid var(--line);background:var(--surface);color:var(--fg);border-radius:10px;padding:8px 11px;font:inherit;font-size:calc(13.5px * var(--fs, 1));font-weight:600;cursor:pointer}
.popts button.on{background:var(--l2);border-color:var(--l2);color:#fff}
.plist{padding:0 14px 16px}
.plist .grph{padding-left:2px;padding-right:2px}
.pcard{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px;margin-bottom:8px;display:flex;flex-direction:column;gap:4px}
.pct{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}
.pct b{cursor:pointer}
.psheet{gap:0;max-height:90vh;overflow:auto}.psheet .mrow{margin-top:16px}.psheet .err{margin:8px 0 0}
.waitbox{background:var(--l2-soft);border-radius:14px;padding:12px 14px;margin:10px 0;display:flex;flex-direction:column;gap:4px}
.waitbox>b{color:var(--l2)}
.pipe div.on.wait{background:var(--l2)}
.sla.paused{color:var(--l2);font-weight:700}

/* ================= public site: choice screen + auditorium booking ================= */
.choose{display:grid;gap:10px;margin-top:14px}
.chc{display:flex;align-items:center;gap:14px;width:100%;background:var(--surface);border:1px solid var(--line);border-radius:20px;padding:16px;font:inherit;color:var(--fg);text-align:left;cursor:pointer;transition:transform .12s,border-color .2s}
.chc:hover{border-color:var(--accent)}.chc:active{transform:scale(.98)}
.chi{width:52px;height:52px;border-radius:16px;display:grid;place-items:center;flex:none}
.chi svg{width:26px;height:26px}
.chc.it .chi{background:var(--accent-soft);color:var(--accent)}
.chc.au .chi{background:var(--l3-soft);color:var(--l3)}
.chc.tr .chi{background:var(--sunk);color:var(--muted)}
.cht{flex:1;display:flex;flex-direction:column;gap:2px;min-width:0}.cht b{font-size:calc(17px * var(--fs, 1))}.cht span{font-size:calc(13.5px * var(--fs, 1));color:var(--muted)}
.chv{font-size:calc(24px * var(--fs, 1));color:var(--muted)}
.cetitle{font-size:calc(15px * var(--fs, 1));margin:22px 0 8px}
.celist{padding:4px 14px}
.ce{display:flex;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}.ce:last-child{border:0}
.ced{font-family:var(--f-mono);font-size:calc(12.5px * var(--fs, 1));font-weight:600;color:var(--l3);width:92px;flex:none}
.ce small{display:block;color:var(--muted);font-size:calc(12.5px * var(--fs, 1))}
.f3{display:grid;grid-template-columns:1.4fr 1fr 1fr;gap:10px}
@media (max-width:560px){.f3{grid-template-columns:1fr 1fr}.f3 .fld:first-child{grid-column:1/-1}}
.chips label.vclosed span{opacity:.55;text-decoration:line-through}
.chips small{color:var(--muted);font-size:calc(12px * var(--fs, 1))}
.bday{background:var(--sunk);border-radius:12px;padding:10px 12px;display:flex;flex-direction:column;gap:6px;font-size:calc(13.5px * var(--fs, 1))}
.bslot{display:flex;gap:10px}.bslot span:first-child{font-family:var(--f-mono);font-size:calc(12.5px * var(--fs, 1));font-weight:600;min-width:132px}
.bslot em{font-style:normal;font-size:calc(11px * var(--fs, 1));font-weight:800;color:var(--l3)}
.clashbox{background:var(--bad-soft);border-radius:14px;padding:12px 14px;margin-top:10px;display:flex;flex-direction:column;gap:4px;font-size:calc(14px * var(--fs, 1))}
.clashbox>b:first-child{color:var(--bad)}
.sugt{margin-top:6px;font-size:calc(12.5px * var(--fs, 1));font-weight:700;color:var(--muted)}
.sugg{display:flex;flex-wrap:wrap;gap:6px}
.sugg button{border:1px solid var(--line);background:var(--surface);color:var(--ok);border-radius:10px;padding:7px 10px;font:inherit;font-size:calc(13px * var(--fs, 1));font-weight:700;cursor:pointer}
.rulesbox{background:var(--sunk);border-radius:12px;padding:12px 14px;margin:14px 0 6px;font-size:calc(13.5px * var(--fs, 1));max-height:220px;overflow:auto}
.rulesbox b{display:block;margin-bottom:6px}
.bstat{border-radius:14px;padding:12px 14px;margin:10px 0;display:flex;flex-direction:column;gap:4px;font-size:calc(14px * var(--fs, 1))}
.bstat.ok{background:var(--ok-soft)}.bstat.ok>b{color:var(--ok)}
.bstat.wait{background:var(--warn-soft)}.bstat.wait>b{color:var(--warn)}
.bstat.cancel{background:var(--bad-soft)}.bstat.cancel>b{color:var(--bad)}
.btech{display:flex;gap:10px;align-items:center;margin-top:4px}
.bav{width:38px;height:38px;border-radius:50%;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;font-weight:800;font-size:calc(13px * var(--fs, 1));flex:none}
.bdet{display:flex;flex-direction:column;border-top:1px solid var(--line);margin-top:8px}
.bdet>div{display:flex;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid var(--line);font-size:calc(14px * var(--fs, 1))}
.bdet>div span{color:var(--muted)}.bdet>div b{text-align:right}

/* ================= technician app: bookings ================= */
.bklist{padding:4px 14px 16px;display:flex;flex-direction:column;gap:10px}
.bkc{display:flex;gap:12px;background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:12px}
.bkc.cw{border-color:var(--l3)}.bkc.cx{opacity:.65}
.bkd{width:52px;flex:none;border-radius:12px;background:var(--l3-soft);color:var(--l3);text-align:center;padding:6px 0;display:flex;flex-direction:column;line-height:1.1;height:max-content}
.bkd b{font-size:calc(22px * var(--fs, 1));font-family:var(--f-display)}.bkd small{font-size:calc(10.5px * var(--fs, 1));font-weight:700;text-transform:uppercase}
.bkx{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.bkt{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.bkt b{font-size:calc(15.5px * var(--fs, 1))}
.cwtag{font-size:calc(10.5px * var(--fs, 1));font-weight:800;color:#fff;background:var(--l3);border-radius:6px;padding:1px 6px;text-transform:uppercase;letter-spacing:.03em}
.bkn{display:flex;flex-wrap:wrap;gap:4px;margin-top:2px}.bkn span{font-size:calc(11.5px * var(--fs, 1));font-weight:700;background:var(--sunk);border-radius:6px;padding:2px 7px}
.bknote{white-space:pre-wrap}
.bkwho{display:flex;gap:8px;align-items:center;font-size:calc(13.5px * var(--fs, 1));margin-top:4px}
.bka{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px;align-items:center}
.bka select{max-width:150px;font:inherit;font-size:calc(13px * var(--fs, 1));padding:6px 8px;border-radius:10px;border:1px solid var(--line);background:var(--surface);color:var(--fg)}
.bkban{display:flex;flex-wrap:wrap;gap:4px 8px;align-items:center;width:100%;border:0;border-radius:14px;padding:10px 14px;font:inherit;font-size:calc(14px * var(--fs, 1));text-align:left;cursor:pointer;background:var(--l3-soft);color:var(--fg)}
.bkban b{color:var(--l3)}.bkban span{margin-left:auto;font-size:calc(12.5px * var(--fs, 1));font-weight:700;color:var(--l3)}
.bkban.now{background:var(--l3);color:#fff}.bkban.now b,.bkban.now span{color:#fff}
.bkban.ack{background:var(--warn-soft)}.bkban.ack b,.bkban.ack span{color:var(--warn)}
.bkset .sect,.cwform{display:flex;flex-direction:column;gap:8px}
.bkset textarea,.bkset input,.cwform input{font:inherit;padding:9px 11px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--fg);width:100%}
.vrow{display:grid;grid-template-columns:2fr 90px auto;gap:8px;align-items:center;padding:10px;border:1px solid var(--line);border-radius:12px;margin-bottom:8px;background:var(--surface)}
.vrow [data-k=closedMsg]{grid-column:1/3}
.vcl{display:flex;gap:6px;align-items:center;font-size:calc(13px * var(--fs, 1));font-weight:600;white-space:nowrap}.vcl input{width:auto}
@media (max-width:560px){.vrow{grid-template-columns:1fr 80px}.vrow .vcl,.vrow [data-k=closedMsg]{grid-column:1/-1}}
.cwrow{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:10px 12px;border:1px solid var(--l3);border-radius:12px;background:var(--surface)}
.cwrow small{display:block;color:var(--muted);font-size:calc(12.5px * var(--fs, 1))}
.today .bkban{margin:0}

.chips input:checked+span small{color:inherit;opacity:.85}
.homeback{border:0;background:none;color:var(--accent);font:inherit;font-weight:700;font-size:calc(14.5px * var(--fs, 1));padding:6px 0;margin-bottom:4px;cursor:pointer}
[data-home]{cursor:pointer}
@media (min-width:900px){.choose{grid-template-columns:repeat(3,1fr)}.chc{flex-direction:column;align-items:flex-start;padding:22px}.chc .chv{display:none}}
.emset .sect{display:flex;flex-direction:column;gap:6px}
.emlist{border:1px solid var(--line);border-radius:14px;overflow:hidden;background:var(--surface)}
.emrow{display:flex;align-items:center;gap:12px;padding:12px 14px;border-top:1px solid var(--line);cursor:pointer}
.emrow:first-child{border-top:0}
.emrow>span{flex:1;min-width:0;display:flex;flex-direction:column}.emrow small{color:var(--muted);font-size:calc(12.5px * var(--fs, 1))}
.emrow input{position:absolute;opacity:0;pointer-events:none}
.emrow .tog{width:44px;height:26px;border-radius:13px;background:var(--line);position:relative;flex:none;transition:background .2s}
.emrow .tog i{position:absolute;top:3px;left:3px;width:20px;height:20px;border-radius:50%;background:#fff;transition:left .2s}
.emrow input:checked+.tog{background:var(--accent)}.emrow input:checked+.tog i{left:21px}
.emrow input:focus-visible+.tog{outline:2px solid var(--accent);outline-offset:2px}
.emset{padding:0 14px 16px}
/* public site header on phones: one line, the tabs take the full width */
@media (max-width:560px){
  body:not(.techapp):not(.trusteeapp) .topacts{width:100%}
  body:not(.techapp):not(.trusteeapp) .topacts .seg{flex:1;flex-wrap:nowrap}
  body:not(.techapp):not(.trusteeapp) .topacts .seg button{flex:1;padding:8px 6px;white-space:nowrap}
}
.policy{max-width:760px;margin:0 auto;padding:10px 0 40px;line-height:1.6}
.policy h1{font-size:calc(28px * var(--fs, 1));margin:6px 0}.policy h2{font-size:calc(18px * var(--fs, 1));margin:24px 0 6px}.policy ul{padding-left:20px}.policy li{margin:4px 0}
.sitefoot{text-align:center;font-size:calc(13px * var(--fs, 1));color:var(--muted);padding:24px 0 30px}.sitefoot a{color:var(--muted)}
.emhead{display:grid;grid-template-columns:1fr 56px 56px;gap:8px;padding:8px 14px 0;font-size:calc(11.5px * var(--fs, 1));font-weight:800;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);text-align:center}
.emlist .emrow{display:grid;grid-template-columns:1fr 56px 56px;gap:8px;cursor:default}
.emsw{display:flex;justify-content:center;cursor:pointer;position:relative}
.emsw input{position:absolute;opacity:0;pointer-events:none}
.emsw .tog{width:44px;height:26px;border-radius:13px;background:var(--line);position:relative;flex:none;transition:background .2s}
.emsw .tog i{position:absolute;top:3px;left:3px;width:20px;height:20px;border-radius:50%;background:#fff;transition:left .2s}
.emsw input:checked+.tog{background:var(--accent)}.emsw input:checked+.tog i{left:21px}
.emsw input:focus-visible+.tog{outline:2px solid var(--accent);outline-offset:2px}
.emna{text-align:center;color:var(--muted)}
.emlist .emrow:nth-child(2){border-top:0}

/* ================= accessibility: text size + phone settings ================= */
.fsbtn span{font-weight:800;font-size:16px;line-height:1;letter-spacing:-.02em}.fsbtn small{font-size:11px}
.fsrow{display:flex;flex-wrap:wrap;gap:6px}
.fsopt{border:1px solid var(--line);background:var(--surface);color:var(--fg);border-radius:10px;padding:8px 12px;min-height:44px;font-family:inherit;font-weight:600;cursor:pointer}
.fsopt.on{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
/* phone set to "increase contrast" / high contrast text */
@media (prefers-contrast: more){
  :root{--muted:#33464e;--line:#8fa3ac}
  :root[data-theme="dark"]{--muted:#c9d6da;--line:#5b7079}
  .btn,.chip,.fchip,input,select,textarea{border-width:2px}
  a{text-decoration:underline}
}
@media (forced-colors: active){.btn,.chips span,.seg button,.tc,.mt{border:1px solid CanvasText}}
@media (prefers-contrast: more) and (prefers-color-scheme: dark){:root:not([data-theme="light"]){--muted:#c9d6da;--line:#5b7079}}
/* public site header on phones: logo + icon buttons on one row, the tabs on a full-width row below */
@media (max-width:560px){
  body:not(.techapp):not(.trusteeapp) .top{flex-wrap:wrap;gap:8px}
  body:not(.techapp):not(.trusteeapp) .top>.brand{flex:1 1 0;min-width:0}
  body:not(.techapp):not(.trusteeapp) .topacts{display:contents}
  body:not(.techapp):not(.trusteeapp) .topacts .iconbtn{order:1;flex:none}
  body:not(.techapp):not(.trusteeapp) .topacts .seg{order:2;flex:1 1 100%;width:100%}
  body:not(.techapp):not(.trusteeapp) .brand .b2{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
}
/* very large text: let things wrap instead of running off the screen */
.brand{min-width:0}.brand .b1,.brand .b2{overflow-wrap:anywhere}
.btn{max-width:100%;white-space:normal;overflow-wrap:anywhere}
@media (max-width:560px){
  body:not(.techapp):not(.trusteeapp) .topacts .seg button{white-space:normal;line-height:1.2;min-width:0;overflow-wrap:anywhere}
  body:not(.techapp):not(.trusteeapp) .brand .b2{white-space:normal}
}
@media (max-width:560px){
  .segw .seg button{white-space:normal;line-height:1.2;overflow-wrap:anywhere;padding:8px 4px}
  .segw .seg button i{display:inline-block}
  /* headers: grow less than body text so the page content keeps the space */
  .brand .b1{font-size:calc(17px * min(var(--fs, 1), 1.15))}
  .brand .b2{font-size:calc(12px * min(var(--fs, 1), 1.1))}
  .fs-big body:not(.techapp):not(.trusteeapp) .brand .b2{display:none}
  .bottomnav button span:not(.dot){font-size:calc(11px * min(var(--fs, 1), 1.2));line-height:1.15;text-align:center}
}
@media (max-width:560px){
  .segw .seg button,body:not(.techapp):not(.trusteeapp) .topacts .seg button{overflow-wrap:normal;word-break:normal;hyphens:manual;font-size:calc(13.5px * min(var(--fs, 1), 1.15))}
  .segw .seg button i{font-size:calc(11.5px * min(var(--fs, 1), 1.15))}
}

/* ================= phone ticket: reply box inside the conversation (chat style) ================= */
.chatsec .tl{margin-bottom:10px}
.chatbox{display:flex;flex-direction:column;gap:8px;padding-top:6px;border-top:1px dashed var(--line)}
.chatmode{display:flex;gap:6px}
.chatmode button{border:1px solid var(--line);background:var(--surface);color:var(--muted);border-radius:99px;padding:6px 12px;min-height:36px;font:inherit;font-size:calc(13px * min(var(--fs, 1), 1.2));font-weight:700;cursor:pointer}
.chatmode button.on{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.chatmode button[data-tab=internal].on{background:var(--warn);border-color:var(--warn);color:#fff}
.chatrow{display:flex;align-items:flex-end;gap:8px;background:var(--surface);border:1px solid var(--line);border-radius:24px;padding:6px 6px 6px 14px}
.chatrow:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--ring)}
.chatrow.note{background:var(--warn-soft);border-color:var(--warn)}
.chatrow textarea{flex:1;min-width:0;border:0!important;background:transparent!important;box-shadow:none!important;outline:none;resize:none;padding:8px 0;min-height:0;max-height:170px;font:inherit;font-size:calc(15px * var(--fs, 1));line-height:1.35;color:var(--fg)}
.sendbtn{width:44px;height:44px;border-radius:50%;border:0;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;flex:none;cursor:pointer}
.chatrow.note .sendbtn{background:var(--warn);color:#fff}
.sendbtn svg{width:20px;height:20px;transform:translateX(1px)}
.sendbtn:active{transform:scale(.92)}
.chatfix{align-self:flex-start;font-size:calc(13.5px * var(--fs, 1));padding:4px 2px}
.chatbox .qchips{margin:0}

/* ================= change log: compact, tap to expand, filters ================= */
.audf{display:flex;flex-direction:column;gap:8px;padding:10px 16px 4px}
.audrow{display:flex;gap:6px;overflow-x:auto;scrollbar-width:none;margin:0 -16px;padding:0 16px}
.audrow::-webkit-scrollbar{display:none}
.audrow .fchip{white-space:nowrap;flex:none}
.audf input[type=search]{width:100%}
.audnote{padding:0 16px;margin:4px 0 6px}
.audlist{padding:0 16px 16px}
.audday{font-size:calc(11.5px * var(--fs, 1));font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:14px 2px 6px}
.aud{background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--line);border-radius:12px;margin-bottom:6px;overflow:hidden}
.aud.t-tickets{border-left-color:var(--accent)}.aud.t-bookings{border-left-color:var(--l3)}.aud.t-deletions{border-left-color:var(--bad)}.aud.t-team{border-left-color:var(--l2)}.aud.t-settings{border-left-color:var(--warn)}
.aud summary{display:flex;gap:10px;align-items:center;padding:9px 12px;cursor:pointer;list-style:none;min-height:44px}
.aud summary::-webkit-details-marker{display:none}
.audt{font-family:var(--f-mono);font-size:calc(12px * var(--fs, 1));color:var(--muted);flex:none;width:68px}
.auda{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:calc(13.5px * var(--fs, 1))}
.auda .mono{color:var(--muted);font-size:calc(12px * var(--fs, 1))}
.audw{flex:none;font-size:calc(12px * var(--fs, 1));color:var(--muted);max-width:28%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.aud[open] summary{border-bottom:1px solid var(--line)}
.aud[open] .auda{white-space:normal}
.audx{padding:10px 12px;margin:0}
.aud>.btn{margin:0 12px 10px}
.resetbox{padding:12px 16px 20px;max-width:760px}
.rgrid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:10px 0}
@media (max-width:560px){.rgrid{grid-template-columns:1fr}}
.rcol{border-radius:14px;padding:10px 14px;border:1px solid var(--line);background:var(--surface)}
.rcol h3{margin:0 0 4px;font-size:calc(14px * var(--fs, 1))}
.rcol ul{margin:0;padding-left:18px}.rcol li{margin:3px 0;font-size:calc(13.5px * var(--fs, 1))}
.rcol.del{border-color:var(--bad);background:var(--bad-soft)}.rcol.del h3{color:var(--bad)}
.rcol.keep{border-color:var(--ok);background:var(--ok-soft)}.rcol.keep h3{color:var(--ok)}
.mwho{display:flex;gap:10px;align-items:flex-end;justify-content:space-between;flex-wrap:wrap;padding:8px 16px 0}
.mwho .fld{flex:1 1 200px;margin:0}
.bkesc{display:grid;grid-template-columns:1fr 1fr;gap:10px;max-width:760px}@media (max-width:560px){.bkesc{grid-template-columns:1fr}}.bkesc input{max-width:140px}

/* ================= planner comments ================= */
.mcom{grid-column:1/-1;min-width:0;margin-top:4px;border-top:1px dashed var(--line);padding-top:6px}
.mcom summary{display:flex;gap:6px;align-items:center;cursor:pointer;font-size:calc(13px * var(--fs, 1));color:var(--accent);font-weight:600;list-style:none;min-height:36px;min-width:0}
.mcom summary::-webkit-details-marker{display:none}
.mcom summary svg{width:16px;height:16px;flex:none}
.mclast{color:var(--muted);font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.mcom[open] .mclast{display:none}
.mcitem{background:var(--sunk);border-radius:10px;padding:7px 10px;margin:6px 0;font-size:calc(13.5px * var(--fs, 1))}
.mcadd{display:flex;gap:6px;margin-top:6px}.mcadd input{flex:1;min-width:0}
/* ================= technician's own tickets ================= */
.fabnew{position:fixed;right:16px;bottom:calc(84px + env(safe-area-inset-bottom,0px));z-index:40;display:flex;align-items:center;gap:8px;height:52px;padding:0 18px 0 14px;border:0;border-radius:18px;background:var(--accent);color:var(--accent-ink);font:inherit;font-weight:800;font-size:calc(15px * min(var(--fs, 1), 1.2));box-shadow:0 8px 24px rgba(0,0,0,.25);cursor:pointer}
.fabnew svg{width:22px;height:22px}
.fabnew:active{transform:scale(.96)}
@media (min-width:561px){.fabnew{bottom:24px}}
.flag.selfflag{background:var(--l2-soft);color:var(--l2)}
.psheet textarea,.psheet select{font:inherit;padding:9px 11px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--fg);width:100%}
@media (max-width:560px){#console.queue #pane{padding-bottom:76px}}
/* sync pill (technician app): offline / syncing / synced / couldn't sync */
.offchip{position:fixed;left:50%;bottom:calc(76px + env(safe-area-inset-bottom));transform:translateX(-50%);z-index:60;display:inline-flex;align-items:center;gap:8px;padding:7px 14px 7px 8px;border-radius:999px;border:1px solid var(--line);background:var(--surface);color:var(--fg);font:650 calc(13px * var(--fs,1))/1.2 inherit;white-space:nowrap;box-shadow:0 8px 22px rgba(0,0,0,.18);cursor:pointer;max-width:calc(100% - 32px);transition:transform .38s cubic-bezier(.2,.9,.3,1.3),opacity .28s}
.offchip.hide{transform:translate(-50%,28px);opacity:0;pointer-events:none}
.offchip .ico{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;flex:none}
.offchip .ico svg{width:14px;height:14px;fill:none;stroke:currentColor;stroke-width:2.4;stroke-linecap:round;stroke-linejoin:round}
.offchip .cnt{background:var(--sunk);border-radius:999px;padding:1px 8px;font-size:.88em;font-weight:800}
.offchip.s-off .ico{background:#fdf0dc;color:#b5650a}
.offchip.s-sync .ico{background:var(--accent-soft);color:var(--accent)}
.offchip.s-sync .ico svg{animation:sySpin 1s linear infinite}
.offchip.s-done .ico{background:#dcf2e4;color:#1d7f47}
.offchip.s-done .ico svg path{stroke-dasharray:20;stroke-dashoffset:20;animation:syDraw .45s .1s ease forwards}
.offchip.s-err .ico{background:#fbe3e1;color:#c42f28}
.offchip.s-err{animation:syShake .4s}
.offchip.bump{animation:syBump .45s}
@keyframes syBump{40%{transform:translateX(-50%) scale(1.12)}}
:root[data-theme="dark"] .offchip.s-off .ico{background:#2d200c;color:#f0a443}
:root[data-theme="dark"] .offchip.s-done .ico{background:#10291a;color:#5fcf8a}
:root[data-theme="dark"] .offchip.s-err .ico{background:#3a1715;color:#ff6b62}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]) .offchip.s-off .ico{background:#2d200c;color:#f0a443}:root:not([data-theme="light"]) .offchip.s-done .ico{background:#10291a;color:#5fcf8a}:root:not([data-theme="light"]) .offchip.s-err .ico{background:#3a1715;color:#ff6b62}}
@keyframes sySpin{to{transform:rotate(360deg)}}
@keyframes syDraw{to{stroke-dashoffset:0}}
@keyframes syShake{20%,60%{transform:translateX(calc(-50% - 4px))}40%,80%{transform:translateX(calc(-50% + 4px))}}
@media (min-width:561px){.offchip{bottom:20px}}
.sendg.wait{color:#b5650a}
@media (prefers-reduced-motion:reduce){.offchip,.offchip *{animation:none!important;transition:none!important}}
body.sypill .toast{bottom:calc(76px + 48px + env(safe-area-inset-bottom,0px))}
@media (min-width:561px){body.sypill .toast{bottom:68px}}
.toast{transition:bottom .3s}
/* phone card tables: labels in the normal font, wider pickers; form headings */
@media (max-width:560px){
  table.stack td[data-label]::before{font-family:var(--f-body);letter-spacing:0;text-transform:none;flex:0 0 34%}
  table.stack td{font-family:var(--f-body)}
  table.stack td select{flex:1 1 0;max-width:66%;min-width:0}
}
.fhead{margin:0 0 4px;font-size:calc(15px * var(--fs, 1));font-weight:800}
/* desktop tables: keep short values on one line, actions in a row */
.fhead{grid-column:1/-1}
#pane td a[href^="tel:"],#pane td.num{white-space:nowrap}
@media (min-width:561px){
  #pane tr:has([data-act=setuser]) [data-act=setuser]{display:block;min-height:0;padding:0;border:0;background:none;color:var(--accent);font-size:calc(12px * var(--fs, 1));text-decoration:underline;margin-top:2px}
  #pane td .mact{display:flex;flex-wrap:wrap;gap:6px;justify-content:flex-end;align-items:center;min-width:170px}
  #pane td .mact .btn{white-space:nowrap}
  #pane .tw th{white-space:normal;letter-spacing:.03em;vertical-align:bottom}
  #pane .tw td:first-child{min-width:150px}
  #pane .tw table th,#pane .tw table td{padding-left:10px;padding-right:10px}
  #pane .tw table th:first-child,#pane .tw table td:first-child{padding-left:16px}
}
/* notification sound tester */
.sndgrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;max-width:560px}
.sndbtn{display:flex;flex-direction:column;align-items:flex-start;gap:2px;text-align:left;padding:10px 12px;border-radius:12px;border:1px solid var(--line);background:var(--surface);color:var(--fg);cursor:pointer;font:inherit;min-width:0}
.sndbtn b{font-size:calc(14px * var(--fs,1))}
.sndbtn span{font-size:calc(12px * var(--fs,1));color:var(--muted);overflow-wrap:anywhere}
.sndbtn i{width:10px;height:10px;border-radius:50%;background:var(--accent);margin-bottom:4px}
.sndbtn:active{transform:scale(.97)}
.snd-urgent i{background:#c42f28}.snd-ticket i{background:#0c5a72}.snd-reply i{background:#2f7fd1}.snd-booking i{background:#6b4fbf}.snd-planner i{background:#1d7f47}.snd-general i{background:#8a969c}
@media (max-width:560px){.sndgrid{grid-template-columns:repeat(2,minmax(0,1fr))}}
/* top sync pill: same look as the bottom one (spinning arrows, tick drawn in) */
.syncpill i{width:16px;height:16px;background:none!important;display:grid;place-items:center}
.syncpill i svg{width:14px;height:14px;fill:none;stroke:currentColor;stroke-width:2.6;stroke-linecap:round;stroke-linejoin:round}
.syncpill i path{display:none}
.syncpill.busy i{animation:none}
.syncpill.busy .p-sync{display:block}.syncpill.busy i svg{animation:sySpin 1s linear infinite}
.syncpill.ok .p-ok{display:block;stroke-dasharray:20;stroke-dashoffset:20;animation:syDraw .4s ease forwards}
.syncpill.fail .p-fail{display:block}
.syncpill:not([hidden]){animation:syDrop .3s cubic-bezier(.2,.9,.3,1.3)}
@keyframes syDrop{from{transform:translate(-50%,-14px);opacity:0}}
@media (prefers-reduced-motion:reduce){.syncpill,.syncpill *{animation:none!important}.syncpill.ok .p-ok{stroke-dashoffset:0}}
#soundTog{flex:none;width:20px;height:20px;margin:0}
/* bot protection: invisible honeypot box (people never see it), Turnstile box */
.hpbox{position:absolute;left:-9999px;top:-9999px;width:1px;height:1px;overflow:hidden;opacity:0}
.turnstile:empty{display:none}
.turnstile{margin:10px 0 4px}
/* protection page + spam flags */
.flag.spamflag{color:#b5650a;background:#fdf0dc}
:root[data-theme="dark"] .flag.spamflag{color:#f0a443;background:#2d200c}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .flag.spamflag{color:#f0a443;background:#2d200c}}
.spambox{flex-basis:100%;border:1px solid #e3b56a;background:#fdf0dc;color:#5a3a08;border-radius:12px;padding:10px 12px;font-size:calc(13.5px * var(--fs,1))}
:root[data-theme="dark"] .spambox{background:#2d200c;color:#f3dfa8;border-color:#6b4d12}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .spambox{background:#2d200c;color:#f3dfa8;border-color:#6b4d12}}
.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px 14px}
.grid3 .fld small.meta{display:block;margin-top:3px}
.kpis3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.kpis3 div{background:var(--sunk);border-radius:12px;padding:10px 12px;display:flex;flex-direction:column}
.kpis3 b{font-size:calc(22px * var(--fs,1))}
.kpis3 span{font-size:calc(12px * var(--fs,1));color:var(--muted)}
@media (max-width:560px){.grid3{grid-template-columns:1fr}.kpis3{grid-template-columns:repeat(3,minmax(0,1fr))}}
/* ---------- easy complaint form (IT Head: More → Layout) ---------- */
.easy .fwrap{display:grid;grid-template-columns:1fr;gap:16px;align-items:start}
@media (min-width:900px){.easy .fwrap{grid-template-columns:minmax(0,1fr) 320px}.easy .fside{position:sticky;top:12px}}
.fside[hidden]{display:none}
.fside .sbox{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:14px;margin:14px 0 0;font-size:calc(13.5px * var(--fs,1))}
.fside .sbox:first-child{margin-top:14px}
.fside .sbox h4{margin:0 0 8px;font-size:calc(13.5px * var(--fs,1))}
.fside .warnbox{background:#fdf0dc;border-color:transparent}
:root[data-theme="dark"] .fside .warnbox{background:#2d200c}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .fside .warnbox{background:#2d200c}}
.fside .priguide{margin:0;border:0;padding:0}.fside .priguide summary{font-weight:700}
.fside .prev{margin:0}
.easy #mecard:not([hidden]){display:block;padding:14px 16px 0}
.mecard{display:flex;gap:10px;align-items:center;background:var(--sunk);border-radius:14px;padding:10px 12px}
.mecard i{width:38px;height:38px;border-radius:50%;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center;font-style:normal;font-weight:800;flex:none}
.mecard b{display:block;font-size:calc(14px * var(--fs,1))}.mecard small{color:var(--muted);font-size:calc(12px * var(--fs,1));overflow-wrap:anywhere}
.mecard .btn{margin-left:auto;flex:none}
.easy fieldset[data-sec=you][hidden]{display:none}
.easy #cats{display:grid;grid-template-columns:repeat(auto-fill,minmax(130px,1fr));gap:8px}
.easy #cats label span{display:flex;flex-direction:column;align-items:flex-start;gap:6px;padding:12px 10px;border-radius:14px;font-weight:650;line-height:1.2;min-height:70px}
.easy #cats label svg{width:20px;height:20px;fill:none;stroke:var(--accent);stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.easy #cats input:checked+span svg{stroke:var(--accent-ink)}
.easy #cats input:checked+span{box-shadow:0 0 0 2px var(--accent) inset}
.incfor{margin:10px 0 2px}.incrow{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:6px 0}.incrow span{flex:1 1 100%;min-width:0;font-weight:600}.incrow .btn{flex:0 0 auto}
.easy .optx{margin:4px 0 0;border:1px dashed var(--line);border-radius:12px;padding:8px 12px}
.easy .optx summary{cursor:pointer;font-weight:700;font-size:calc(13.5px * var(--fs,1))}.easy .optx summary small{color:var(--muted);font-weight:500}
.easy .optx[open] summary{margin-bottom:6px}
.easy .prev{display:flex;gap:10px;align-items:center}.easy .prev small{color:var(--muted);display:block;margin-top:2px}.easy .prev a{color:var(--accent)}
.easy .priguide:not([open]){border:0;padding:0;margin:0}
.easy .priguide summary{color:var(--muted);font-size:calc(13px * var(--fs,1))}
.easy .sendbar{position:sticky;bottom:0;display:flex;justify-content:flex-end;padding:10px 0 0;margin:6px -16px -16px;padding:12px 16px;background:var(--surface);border-top:1px solid var(--line);border-radius:0 0 14px 14px;z-index:5}
.easy .sendbar .btn{width:100%;padding:13px;font-size:calc(15px * var(--fs,1))}
@media (min-width:900px){.easy .sendbar{position:static;border:0;padding:6px 0 0;margin:0;background:none}.easy .sendbar .btn{width:auto;padding:12px 24px}}
.easy #turnstile:not(:empty){margin:10px 0 0}
.sr{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}
.tl{font-size:calc(13px * var(--fs,1))}.tl>div{display:flex;gap:10px;padding:5px 0}.tl i{width:10px;height:10px;border-radius:50%;background:var(--line);margin-top:6px;flex:none}.tl i.on{background:var(--ok)}
.edone{text-align:center;padding:10px 0 0}.edone .okmark{width:56px;height:56px;border-radius:50%;background:var(--ok-soft);color:var(--ok);display:grid;place-items:center;margin:0 auto 10px}.edone .okmark svg{width:28px;height:28px}
.edone .lbl{color:var(--muted);font-size:calc(13px * var(--fs,1))}.edone .big{font:800 calc(28px * var(--fs,1))/1.1 var(--f-mono);margin:4px 0 6px}
.edone .donechips{justify-content:center;margin:14px 0}.edone .callout{margin:0 0 10px}.edone .doneacts{justify-content:center;margin-top:14px}
.layrow{display:flex;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line);cursor:pointer}
.layrow:last-of-type{border-bottom:0}
.layrow input{position:absolute;opacity:0;pointer-events:none}
.layrow span{flex:1;min-width:0}.layrow b{display:block;font-size:calc(14.5px * var(--fs,1))}.layrow small{display:block;color:var(--muted);font-size:calc(12.5px * var(--fs,1));margin-top:2px}
.layrow .tog{flex:none}
.layrow input:checked~.tog{background:var(--accent)}.layrow input:checked~.tog i{left:21px}
@media (min-width:900px){.portal:has(#report.easy:not([hidden])),.portal:has(#book.easy:not([hidden])){max-width:1060px}.easy .phead{max-width:60ch}.easy .fwrap{grid-template-columns:minmax(0,1fr) 340px;gap:20px}.easy #cats{grid-template-columns:repeat(4,minmax(0,1fr))}.easy .fside{position:sticky;top:12px;align-self:start}}
/* easy booking form */
.easy #b-venues{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:8px}
.easy #b-venues label span{display:flex;flex-direction:column;align-items:flex-start;gap:6px;padding:12px 10px;border-radius:14px;font-weight:650;line-height:1.2;min-height:70px}
.easy #b-venues label span small{font-weight:500;color:var(--muted)}
.easy #b-venues label svg{width:20px;height:20px;fill:none;stroke:var(--accent);stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.easy #b-venues input:checked+span svg{stroke:var(--accent-ink)}.easy #b-venues input:checked+span small{color:inherit;opacity:.8}
.easy #b-venues input:checked+span{box-shadow:0 0 0 2px var(--accent) inset}
.easy #b-mecard:not([hidden]){display:block;padding:14px 16px 0}
.fside #b-rulesBox{margin:0;border:0;padding:0;background:none}.fside #b-rulesBox b{display:block;margin-bottom:6px}
.fside #b-day{margin:0}
.easy .stepn{display:none}
/* ---------- easy console (Account → Dashboard layout) ---------- */
.attn{display:flex;gap:6px;overflow-x:auto;margin:0 0 12px;padding-bottom:2px;scrollbar-width:none}.attn::-webkit-scrollbar{display:none}
.attn button{flex:none;white-space:nowrap;border:0;border-radius:999px;padding:6px 11px;font:700 calc(12.5px * var(--fs,1))/1.2 inherit;cursor:pointer}
.attn .bad{background:var(--bad-soft);color:var(--bad)}.attn .warn{background:var(--warn-soft);color:var(--warn)}
.upnext{background:var(--surface);border:1px solid var(--line);border-left:5px solid var(--accent);border-radius:14px;padding:12px 14px;cursor:pointer}
.upnext.pr-P1{border-left-color:var(--bad)}.upnext.pr-P2{border-left-color:var(--warn)}.upnext.pr-P4{border-left-color:#66767e}
.upnext .k{font-size:calc(11px * var(--fs,1));font-weight:800;color:var(--muted);letter-spacing:.06em;text-transform:uppercase}.upnext .k .late{color:var(--bad)}
.upnext .t{display:flex;gap:8px;align-items:center;font-size:calc(16px * var(--fs,1));margin:6px 0 2px}
.upnext small{display:block;color:var(--muted);font-size:calc(12.5px * var(--fs,1))}
.upnext .quote{font-size:calc(13.5px * var(--fs,1));margin:8px 0 0;color:var(--fg)}
.upnext.empty{border-left-color:var(--ok);cursor:default}
.qa{display:flex;gap:6px;margin-top:10px;flex-wrap:wrap}
.qab{display:inline-flex;align-items:center;justify-content:center;padding:7px 12px;border-radius:999px;border:1px solid var(--line);background:var(--surface);color:var(--fg);font:700 calc(12.5px * var(--fs,1))/1.2 inherit;cursor:pointer;text-decoration:none;min-height:34px}
.qab.p{background:var(--accent-soft);color:var(--accent);border-color:var(--accent-soft)}
.qab.danger{color:var(--bad)}
.qa.big .qab{flex:1;padding:10px 8px;font-size:calc(13.5px * var(--fs,1))}.qa.big .qab.p{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}
.today.ez .cnt{display:flex;gap:6px;margin:12px 0 4px}
.today.ez .cnt button{flex:1;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:8px 4px;text-align:center;font:600 calc(11.5px * var(--fs,1))/1.2 inherit;color:var(--muted);cursor:pointer;min-width:0}
.today.ez .cnt b{display:block;font-size:calc(20px * var(--fs,1));color:var(--fg);margin-bottom:2px}.today.ez .cnt .hot b{color:var(--bad)}
.today.ez .row.ez{margin:0 0 8px}
/* list rows: quick actions hidden on phones until the first tap; always shown on a computer */
@media (max-width:560px){.row .qa{display:none}.row.qa-open .qa{display:flex}.row.qa-open{box-shadow:0 0 0 2px var(--accent-soft)}}
@media (min-width:561px){.row .qa{margin-top:8px}}
/* desktop Today: main + side column */
.tgridD{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px;align-items:start}
.tgridD .today.ez{margin:0}
.tside .box{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px;margin:0 0 12px;font-size:calc(13.5px * var(--fs,1))}
.tside .box h4{margin:0 0 8px;font-size:calc(13.5px * var(--fs,1));display:flex;justify-content:space-between;align-items:center;gap:8px}
.tside .box h4 .linkbtn{font-size:calc(12px * var(--fs,1))}.tside .linkbtn.warn{color:var(--warn)}
.tside .it{display:flex;gap:8px;padding:7px 0;border-top:1px solid var(--line)}.tside .it:first-of-type{border-top:0}
.tside .it i{width:8px;height:8px;border-radius:50%;background:var(--ok);margin-top:6px;flex:none}.tside .it i.w{background:var(--warn)}
.tside .it b{display:block}.tside .it small{color:var(--muted);display:block}
.tside .box.warn{background:var(--warn-soft);border-color:transparent}
.tside .load{display:grid;grid-template-columns:auto 1fr auto;gap:6px 10px;align-items:center}
.tside .load .b{height:6px;background:var(--sunk);border-radius:6px;overflow:hidden}.tside .load .b i{display:block;height:100%;background:var(--accent)}
.tside .pl{padding:6px 0}
@media (max-width:900px){.tgridD{grid-template-columns:1fr}}
/* easy ticket screen on phones */
.stepper{display:flex;gap:4px;margin:10px 0 8px}
.stepper button{flex:1;background:var(--sunk);border:0;border-radius:9px;padding:9px 4px;text-align:center;font:700 calc(12px * var(--fs,1))/1.2 inherit;color:var(--muted);cursor:pointer;min-width:0}
.stepper button.on{background:var(--accent);color:var(--accent-ink)}.stepper button.done{background:var(--ok-soft);color:var(--ok)}
.stepper button[disabled]{cursor:default;opacity:.9}
.dtabs{display:flex;gap:16px;border-bottom:1px solid var(--line);margin:0 0 12px}
.dtabs button{background:none;border:0;padding:8px 0;font:700 calc(13.5px * var(--fs,1))/1.2 inherit;color:var(--muted);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px}
.dtabs button.on{color:var(--accent);border-bottom-color:var(--accent)}
.dbody.ez{padding-bottom:84px}
.ebar{position:fixed;left:0;right:0;bottom:0;display:flex;gap:6px;padding:8px 10px calc(8px + env(safe-area-inset-bottom));background:var(--surface);border-top:1px solid var(--line);z-index:70}
.eb{flex:1;display:inline-flex;align-items:center;justify-content:center;padding:11px 4px;border-radius:10px;border:1px solid var(--line);background:var(--surface);color:var(--fg);font:700 calc(13px * var(--fs,1))/1.2 inherit;text-decoration:none;cursor:pointer;min-width:0}
.eb.p{background:var(--accent);color:var(--accent-ink);border-color:var(--accent);flex:1.4}
.layseg button{font-size:calc(12.5px * var(--fs,1))}
@media (min-width:561px){
  .ezhome .today.ez{display:flex;flex-direction:column;gap:12px;padding:0}
  .ezhome #kpis,.ezhome #reminders{display:none}
  .today.ez .thd{display:flex;justify-content:space-between;align-items:baseline}.today.ez .thd span{color:var(--muted)}.today.ez .thd b{display:block;font-size:calc(22px * var(--fs,1))}
  .today.ez .tsec{display:flex;justify-content:space-between;align-items:center;margin-top:6px}.today.ez .tsec h3{margin:0;font-size:calc(14px * var(--fs,1))}
  .tside .load .nm{max-width:110px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
}
.row .qa{grid-column:1/-1}.row.ez .qa{grid-column:auto}
/* IT Head: Needs you + team scoreboard */
.headteam{margin:0 0 4px}
.hcard{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px;margin:0 0 12px}
.hcard h4{margin:0 0 6px;font-size:calc(14px * var(--fs,1));display:flex;justify-content:space-between;align-items:center;gap:8px;flex-wrap:wrap}
.hal{display:flex;gap:10px;align-items:center;padding:9px 0;border-top:1px solid var(--line);font-size:calc(13.5px * var(--fs,1))}
.hal:first-of-type{border-top:0}
.hal i{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;font-style:normal;flex:none;font-size:15px}
.hal i.bad{background:var(--bad-soft);color:var(--bad)}.hal i.warn{background:var(--warn-soft);color:var(--warn)}.hal i.ok{background:var(--ok-soft);color:var(--ok)}
.hal .hx{flex:1;min-width:0}.hal .hx b{display:block}.hal .hx small{display:block;color:var(--muted);font-size:calc(12px * var(--fs,1))}
.hal .qab{flex:none;white-space:nowrap}
.hkp{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin:0 0 12px}
.hkp button{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:9px 6px;text-align:center;font:600 calc(11.5px * var(--fs,1))/1.2 inherit;color:var(--muted);cursor:pointer;min-width:0}
.hkp button b{display:block;font-size:calc(20px * var(--fs,1));color:var(--fg);margin-bottom:2px}.hkp button.hot b{color:var(--bad)}
.hseg{display:inline-flex;background:var(--sunk);border-radius:9px;padding:2px;gap:2px}
.hseg button{border:0;background:none;font:700 calc(12px * var(--fs,1))/1.2 inherit;padding:5px 9px;border-radius:7px;color:var(--muted);cursor:pointer}.hseg button.on{background:var(--surface);color:var(--fg);box-shadow:0 1px 3px rgba(0,0,0,.12)}
.htab{width:100%;border-collapse:collapse;font-size:calc(13px * var(--fs,1))}
.htab th{font-size:calc(10.5px * var(--fs,1));color:var(--muted);text-transform:uppercase;letter-spacing:.04em;text-align:right;padding:6px 6px;border-bottom:1px solid var(--line);font-weight:700;white-space:nowrap}
.htab th:first-child{text-align:left}
.htab td{padding:8px 6px;border-bottom:1px solid var(--line);text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}
.htab td:first-child{text-align:left;white-space:normal}.htab tr:last-child td{border:0}
.htab tbody tr{cursor:pointer}.htab tbody tr:hover td{background:var(--sunk)}
.htab td.bad{color:var(--bad);font-weight:700}.htab td.good{color:var(--ok);font-weight:700}
.hwho{display:flex;gap:8px;align-items:center}.hwho b{display:block;font-size:calc(13px * var(--fs,1))}.hwho small{color:var(--muted);font-size:calc(11px * var(--fs,1))}
.hav{width:30px;height:30px;border-radius:50%;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center;font-size:calc(11.5px * var(--fs,1));font-weight:800;flex:none}
.hbar{height:6px;background:var(--sunk);border-radius:6px;overflow:hidden;width:60px;display:inline-block;vertical-align:middle;margin-left:6px}.hbar i{display:block;height:100%;background:var(--accent)}.hbar i.w{background:var(--warn)}.hbar i.b{background:var(--bad)}
.hp{display:inline-block;font-size:calc(11px * var(--fs,1));font-weight:700;border-radius:999px;padding:1px 7px}.hp.bad{background:var(--bad-soft);color:var(--bad)}.hp.warn{background:var(--warn-soft);color:var(--warn)}.hp.ok{background:var(--ok-soft);color:var(--ok)}
.hfoot{font-size:calc(12px * var(--fs,1));color:var(--muted);margin-top:8px;display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap}
.hlist{display:flex;flex-direction:column}
.hrow{display:flex;gap:10px;align-items:center;padding:9px 0;border-top:1px solid var(--line);background:none;border-left:0;border-right:0;border-bottom:0;width:100%;text-align:left;font:inherit;color:var(--fg);cursor:pointer}
.hrow:first-child{border-top:0}
.hrow .hn{flex:1;min-width:0}.hrow .hn b{display:block;font-size:calc(13.5px * var(--fs,1))}.hrow .hn small{color:var(--muted);font-size:calc(11.5px * var(--fs,1))}
.hrow .hnums{display:flex;gap:10px;text-align:center;font-size:calc(10.5px * var(--fs,1));color:var(--muted)}.hrow .hnums b{display:block;font-size:calc(15px * var(--fs,1));color:var(--fg)}
@media (max-width:560px){.hkp{grid-template-columns:repeat(3,minmax(0,1fr))}.hkp button:nth-child(n+4){display:none}.hal{flex-wrap:wrap}.hal .qab{margin-left:40px}}
.hkp button.hot{display:block}
/* trustee dashboard: tabs, verdict, ratings */
.ttabs{display:flex;gap:4px;background:var(--sunk);border-radius:12px;padding:3px;margin:0 0 14px;overflow-x:auto;scrollbar-width:none}.ttabs::-webkit-scrollbar{display:none}
.ttabs button{flex:1;border:0;background:none;padding:9px 12px;border-radius:9px;font:700 calc(13.5px * var(--fs,1))/1.2 inherit;color:var(--muted);cursor:pointer;white-space:nowrap}
.ttabs button.on{background:var(--surface);color:var(--fg);box-shadow:0 1px 3px rgba(0,0,0,.12)}
.verdict{display:flex;gap:14px;align-items:center;background:var(--surface);border:1px solid var(--line);border-left:6px solid var(--ok);border-radius:14px;padding:12px 16px;margin:0 0 14px}
.verdict.warn{border-left-color:var(--warn)}.verdict.bad{border-left-color:var(--bad)}
.verdict .big{font-size:calc(18px * var(--fs,1));font-weight:800}.verdict small{display:block;color:var(--muted);font-size:calc(13px * var(--fs,1));margin-top:2px}
.spark{margin-left:auto;display:flex;align-items:flex-end;gap:3px;height:34px;flex:none;position:relative}.spark i{width:7px;background:var(--accent-soft);border-radius:2px;display:block}.spark i.t{background:var(--accent)}
.spark small{position:absolute;right:0;top:-14px;font-size:10px;color:var(--muted)}
.tli{display:flex;gap:10px;align-items:center;padding:9px 0;border-top:1px solid var(--line);font-size:calc(13.5px * var(--fs,1))}.tli:first-child{border-top:0}
.tli .x{flex:1;min-width:0}.tli .x b{display:block}.tli .x small{display:block;color:var(--muted);font-size:calc(12px * var(--fs,1))}
.tpill.warn{background:var(--warn-soft);color:var(--warn)}
.stars{color:#e0a100;letter-spacing:1px;font-size:calc(13px * var(--fs,1));white-space:nowrap}
:root[data-theme="dark"] .stars{color:#f5c542}@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .stars{color:#f5c542}}
.rdist{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:8px 12px;align-items:center;font-size:calc(13px * var(--fs,1))}
.rdist .b{height:10px;background:var(--sunk);border-radius:6px;overflow:hidden}.rdist .b i{display:block;height:100%;background:#e0a100}.rdist .b i.lo{background:var(--bad)}
.ravg{display:grid;grid-template-columns:minmax(0,1fr) 110px auto;gap:6px 10px;align-items:center;font-size:calc(13px * var(--fs,1))}
.ravg .n{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ravg .b{height:8px;background:var(--sunk);border-radius:6px;overflow:hidden}.ravg .b i{display:block;height:100%;background:#e0a100}.ravg b small{font-weight:500;color:var(--muted)}
.seg.sm button{padding:4px 9px;font-size:calc(12px * var(--fs,1))}
.tcard h3 .seg{margin-left:8px;vertical-align:middle}
.rrow{display:flex;gap:12px;padding:10px 0;border-top:1px solid var(--line);font-size:calc(13.5px * var(--fs,1));align-items:flex-start}.rrow:first-of-type{border-top:0}
.rrow .s{flex:none;width:64px;text-align:center}.rrow .s b{display:block;font-size:calc(20px * var(--fs,1));line-height:1}.rrow .s .stars{font-size:calc(11px * var(--fs,1))}
.rrow .x{flex:1;min-width:0}.rrow .x b{display:block}.rrow .x small{display:block;color:var(--muted);font-size:calc(12px * var(--fs,1));overflow-wrap:anywhere}.rrow .x q{display:block;margin-top:4px;font-style:italic}.rrow .x q::before,.rrow .x q::after{content:''}
.rrow .tpill{flex:none}
.chips .chip{border:1px solid var(--line);background:var(--surface);color:var(--fg);border-radius:999px;padding:5px 11px;font:600 calc(12.5px * var(--fs,1))/1.2 inherit;cursor:pointer}.chips .chip.on{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}
@media (max-width:560px){.verdict{flex-wrap:wrap}.spark{margin-left:0;width:100%;height:28px}.tkpis.four{grid-template-columns:repeat(2,minmax(0,1fr))}.tcard h3 .seg{display:flex;margin:8px 0 0;flex-wrap:wrap}.rrow .s{width:48px}}
.lowask{background:var(--warn-soft);border-radius:12px;padding:10px 12px;margin:8px 0;font-size:calc(13.5px * var(--fs,1))}
.lowask[hidden]{display:none}
.lowask b{display:block;margin-bottom:6px}.lowchips{margin:0}
.flag.rateflag{color:#b07a00;background:#fdf3d6;letter-spacing:1px}.flag.rateflag.low{color:var(--bad);background:var(--bad-soft)}
:root[data-theme="dark"] .flag.rateflag{color:#f5c542;background:#2d2408}@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .flag.rateflag{color:#f5c542;background:#2d2408}}
.ptag.ok{background:var(--ok-soft);color:var(--ok)}.ptag.warn{background:var(--warn-soft);color:var(--warn)}.bkapp{border:1px solid var(--warn);border-radius:14px;padding:12px 14px;margin:0 0 12px;background:var(--surface)}.bkapp h3{margin:0 0 4px}
/* Log work + busy + team log */
.busybar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:0 0 12px}
.busychip{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);background:var(--surface);color:var(--muted);border-radius:999px;padding:7px 12px;font:600 calc(12.5px * var(--fs,1))/1.2 inherit;cursor:pointer}
.busychip i{width:9px;height:9px;border-radius:50%;background:var(--ok)}
.busychip.on{background:var(--warn-soft);color:var(--warn);border-color:transparent}.busychip.on i{background:var(--warn)}
.busybar .logbtn{margin-left:auto;padding:9px 16px;font-size:calc(13.5px * var(--fs,1))}
.logsheet textarea{width:100%;min-height:84px;font-size:calc(16px * var(--fs,1));margin:10px 0 6px}
.lgguess{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px 10px}
.lgmatch{display:flex;gap:8px;align-items:flex-start;background:var(--accent-soft);border-radius:10px;padding:9px 11px;margin:10px 0 0;font-size:calc(13px * var(--fs,1));cursor:pointer}
.lgshare{display:flex;gap:6px;align-items:center;margin-right:auto;font-size:calc(13px * var(--fs,1));color:var(--muted)}
.bzrules{display:flex;flex-direction:column;gap:6px;margin:6px 0}.bzr{display:flex;justify-content:space-between;gap:8px;align-items:center;background:var(--sunk);border-radius:10px;padding:7px 10px;font-size:calc(13px * var(--fs,1))}
.bzadd{border:1px dashed var(--line);border-radius:12px;padding:10px;margin-top:8px}
.psheet input#bz-other{margin-top:8px;width:100%}
.linkbtn.danger{color:var(--bad)}
.tlf{display:flex;gap:8px;flex-wrap:wrap;align-items:center;padding:0 0 10px}.tlf input[type=search]{flex:1 1 220px;min-width:0}
.tlbusy{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 10px}
.tlist{display:flex;flex-direction:column}
.tlday{font-size:calc(11px * var(--fs,1));font-weight:800;color:var(--muted);letter-spacing:.06em;text-transform:uppercase;margin:12px 0 4px}
.tlrow{display:flex;gap:10px;padding:10px 12px;background:var(--surface);border:1px solid var(--line);border-radius:12px;margin:0 0 6px;cursor:pointer;font-size:calc(13.5px * var(--fs,1))}
.tlrow .tlx{flex:1;min-width:0}.tlrow .tlh{display:flex;justify-content:space-between;gap:8px}.tlrow .meta{margin-top:2px}
@media (max-width:560px){.lgguess{grid-template-columns:1fr 1fr}.busybar .logbtn{flex:1 1 100%;margin-left:0}}
/* team availability */
.teamav{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:4px 12px;margin:0 0 12px}
.teamav summary{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:8px 0;cursor:pointer;list-style:none;font-size:calc(13.5px * var(--fs,1))}
.teamav summary::-webkit-details-marker{display:none}
.teamav summary span{color:var(--muted);font-size:calc(12.5px * var(--fs,1));display:inline-flex;align-items:center;gap:5px}
.teamav i{display:inline-block;width:9px;height:9px;border-radius:50%;background:var(--ok);flex:none}
.teamav i.o,.teamav .tvr.b i{background:var(--warn)}
.teamav .tvr{display:flex;align-items:baseline;gap:8px;padding:7px 0;border-top:1px solid var(--line);font-size:calc(13.5px * var(--fs,1));min-width:0}
.teamav .tvr b{flex:none;font-weight:650}
.teamav .tvr span{color:var(--muted);min-width:0;overflow-wrap:anywhere}
.teamav .tvr.b span{color:var(--warn)}
.teamav .tvr b{max-width:45%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
/* phone: Today uses the full window, no outer card */
@media (max-width:760px){
  body.techapp{padding-left:10px;padding-right:10px}
  .pane:has(> .today){border:0;background:transparent;border-radius:0;box-shadow:none}
  .pane > .today{padding:2px 0 20px}
}
/* phone: every screen edge to edge */
@media (max-width:760px){
  .pane{border-left:0;border-right:0;border-radius:0;margin-left:-10px;margin-right:-10px;box-shadow:none}
  .pane:has(> .today){margin-left:0;margin-right:0}
}
.morelist .mprof{width:calc(100% - 24px);box-sizing:border-box;margin-left:12px;margin-right:12px}
/* phone: priority chips + both dropdowns fit on one line */
@media (max-width:560px){
  .filters{overflow:visible;gap:5px;flex-wrap:nowrap}
  .filters .fchip{flex:none;padding:6px 7px;min-width:0}
  .filters select{flex:1 1 0;min-width:0;width:0;padding-left:8px;padding-right:22px;text-overflow:ellipsis;font-size:calc(12.5px * var(--fs,1))}
  .filters .kbdhint{display:none}
}
@media (max-width:560px){
  .filters{gap:4px;padding-left:10px;padding-right:10px}
  .filters .fchip{padding:6px 6px;font-size:calc(12.5px * var(--fs,1))}
  .filters select{padding-left:7px;padding-right:18px;background-position:right 5px center;font-size:calc(12px * var(--fs,1))}
}
/* ===== calmer phone layout ===== */
/* More tab: a plain list */
.morelist .mlist{background:var(--surface);border:1px solid var(--line);border-radius:14px;margin:0 12px 6px;overflow:hidden}
.mli{display:flex;align-items:center;gap:12px;width:100%;background:none;border:0;border-top:1px solid var(--line);padding:12px 14px;font:500 calc(14.5px * var(--fs,1))/1.25 inherit;color:var(--fg);text-align:left;cursor:pointer}
.mlist > :first-child{border-top:0}
.mli:active{background:var(--sunk)}
.mlic{display:inline-grid;place-items:center;width:20px;height:20px;color:var(--accent);flex:none}.mlic svg{width:20px;height:20px}
.mlt{flex:1;min-width:0}
.mlb{background:var(--sunk);color:var(--fg);font:700 calc(11.5px * var(--fs,1))/1 inherit;border-radius:999px;padding:4px 8px}.mlb.bad{background:var(--bad);color:#fff}
.mlc{color:var(--muted);font-size:20px;line-height:1}
.mrow{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 14px;border-top:1px solid var(--line);font-size:calc(14.5px * var(--fs,1))}
.mval{background:var(--sunk);border:0;border-radius:999px;padding:6px 12px;font:600 calc(13px * var(--fs,1))/1.2 inherit;color:var(--fg);cursor:pointer}
.mtog{width:46px;height:28px;border-radius:999px;background:var(--sunk);border:1px solid var(--line);position:relative;cursor:pointer;padding:0;flex:none}
.mtog i{position:absolute;left:3px;top:3px;width:20px;height:20px;border-radius:50%;background:var(--surface);box-shadow:0 1px 3px rgba(0,0,0,.25);transition:left .18s}
.mtog.on{background:var(--accent);border-color:var(--accent)}.mtog.on i{left:21px}
.msignout{display:block;margin:14px auto 24px;background:none;border:0;color:var(--bad);font:600 calc(14.5px * var(--fs,1))/1.2 inherit;padding:10px 20px;cursor:pointer}
.morelist .mgrp{margin:16px 16px 6px}
.morelist .mprof{border-radius:14px}
@media (max-width:560px){
  /* Today: greeting lives in the top bar */
  #console.home .today .thd{display:none}
  .busybar{gap:6px;margin:0 0 10px}
  .busybar .busychip{padding:6px 11px}
  .busybar .logbtn{padding:7px 13px;font-size:calc(12.5px * var(--fs,1))}
  .busybar .teamav{margin:0;border-radius:999px;padding:0 11px;background:var(--surface)}
  .busybar .teamav summary{padding:6px 0;gap:8px;font-size:calc(12.5px * var(--fs,1))}
  .busybar .teamav summary b{font-weight:600;color:var(--muted)}
  .busybar .teamav[open]{order:9;flex-basis:100%;border-radius:14px;padding:0 12px}
  /* numbers: one thin strip */
  .today.ez .cnt{gap:0;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:2px 4px;margin:10px 0 4px}
  .today.ez .cnt button{border:0;background:none;padding:8px 2px;font-size:calc(11.5px * var(--fs,1))}
  .today.ez .cnt b{display:inline;font-size:calc(16px * var(--fs,1));margin:0 3px 0 0}
  .hkp{display:flex;gap:0;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:2px 4px}
  .hkp button{flex:1;border:0;background:none;padding:8px 2px}
  .hkp button b{display:inline;font-size:calc(16px * var(--fs,1));margin:0 3px 0 0}
  /* lists: title shown by the tabs; filters behind one button */
  .segw + .phd h2{display:none}
  .qwrap{flex-wrap:nowrap!important}.qwrap .search{flex:1;min-width:0}
  .fbtn{flex:none;border:1px solid var(--line);background:var(--surface);color:var(--accent);border-radius:10px;padding:9px 12px;font:600 calc(13px * var(--fs,1))/1.2 inherit;cursor:pointer}
  .fbtn.on{background:var(--accent-soft);border-color:transparent}
  .filters.fhide{display:none}
  /* compact ticket cards: ID, tags and bar inside the ticket; a dot marks a warning */
  .row .rtop .tid,.row .rtop .st,.row .rtop .lvl,.row .tbar{display:none}
  .row .rtop .flag{font-size:0;width:8px;height:8px;padding:0;border-radius:50%;background:var(--warn)!important;display:inline-block;vertical-align:middle}
  .row .rtop .flag ~ .flag{display:none}
  .row .rtop{position:absolute;right:12px;top:12px;margin:0}
  .row .rside .asg{display:none}
}
.morelist button.mval{display:inline-flex;width:auto;min-height:0;padding:6px 12px;border:0;border-radius:999px;background:var(--sunk);font-size:calc(13px * var(--fs,1));font-weight:600}
.morelist button.mtog{display:block;width:46px;min-height:0;height:28px;padding:0;border:1px solid var(--line);border-radius:999px;background:var(--sunk)}
.morelist button.mtog.on{background:var(--accent);border-color:var(--accent)}
.morelist button.msignout{display:block;width:auto;min-height:0;margin:14px auto 24px;border:0;color:var(--bad);font-weight:600;text-align:center}
.morelist button.mli{min-height:0}
@media (max-width:560px){
  .busybar{flex-wrap:nowrap}
  .busybar .logbtn{flex:none;margin-left:auto}
  .busybar:has(.teamav[open]){flex-wrap:wrap}
  .row .rtop .flag{color:transparent;overflow:hidden;white-space:nowrap;text-indent:20px}
}
@media (max-width:560px){.row .rtop .flag{min-width:8px;max-width:8px;height:8px;flex:none}}
/* Fixed dialog: tap a common fix to fill the note */
.qfills{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}
.qfill{border:1px solid var(--line);background:var(--surface);color:var(--fg);border-radius:999px;padding:6px 11px;font:500 calc(12.5px * var(--fs,1))/1.2 inherit;cursor:pointer}
.qfill:active{background:var(--accent-soft)}

/* ---- flow motion: only in answer to an action; off when the phone asks for less motion ---- */
.row{transition:transform .3s cubic-bezier(.2,.8,.2,1),opacity .28s}
.row.gone-r{transform:translateX(110%);opacity:0}
.row.folding{transition:height .3s ease,opacity .25s,padding .3s,margin .3s;opacity:0;padding-top:0!important;padding-bottom:0!important;margin-top:0!important;margin-bottom:0!important;border-width:0!important}
.qab.p.ok{background:var(--ok);border-color:transparent;color:#fff}
.qab.sweep{position:relative;overflow:hidden;background:var(--accent);color:#fff;display:inline-flex;align-items:center;gap:6px}
.qab.sweep:before{content:"";position:absolute;inset:0;background:var(--ok);transform-origin:left;animation:qsweep .45s ease forwards}
.qab.sweep>*{position:relative}
.qab .tick{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;stroke-dasharray:24;stroke-dashoffset:24;animation:qtick .3s .35s ease forwards}
@keyframes qsweep{from{transform:scaleX(0)}to{transform:scaleX(1)}}
@keyframes qtick{to{stroke-dashoffset:0}}
.row.glow{animation:rowglow 1.2s ease}
@keyframes rowglow{0%,100%{box-shadow:inset 0 0 0 0 transparent}25%{box-shadow:inset 0 0 0 2px var(--accent);background:var(--accent-soft)}}
.bump{display:inline-block;animation:nbump .35s ease}
@keyframes nbump{50%{transform:scale(1.45)}}
#topbar{position:fixed;top:0;left:0;height:3px;width:0;background:var(--accent);z-index:9999;opacity:0;pointer-events:none}
#topbar.run{opacity:1;width:70%;transition:width 1.2s cubic-bezier(.1,.7,.3,1)}
#topbar.run.end{width:100%;opacity:0;transition:width .2s,opacity .3s .15s}
.wt1{color:var(--muted)}.wt2{color:var(--warn);font-weight:700}.wt3{color:var(--bad);font-weight:700}
/* one meaning per colour: green done, amber waiting, red overdue or broken, teal for actions */
.st.Closed{background:var(--ok-soft);color:var(--ok)}
.st.Open,.st.In-progress{background:var(--accent-soft);color:var(--accent)}
.pipe>div.past.grow{animation:pipefill .6s ease-out both}
@media (prefers-reduced-motion:reduce){.row,.row.folding,#topbar.run{transition:none!important}.row.glow,.qab.sweep:before,.qab .tick,.bump,.pipe>div{animation:none!important}.qab .tick{stroke-dashoffset:0}}
.wt{display:block;font-size:calc(11.5px * var(--fs,1))}

/* usage card (IT Head, Account) */
.ush{margin:14px 0 6px;font-size:calc(13px * var(--fs,1));color:var(--muted)}
.um{margin:0 0 12px}.umh{display:flex;justify-content:space-between;gap:8px;font-size:calc(13.5px * var(--fs,1));margin-bottom:5px}.umh span{color:var(--muted)}
.umbar{height:8px;border-radius:4px;background:var(--sunk);overflow:hidden}.umbar i{display:block;height:100%;border-radius:4px;background:var(--ok)}
.umbar.warn i{background:var(--warn)}.umbar.bad i{background:var(--bad)}
.uchart{display:flex;align-items:flex-end;gap:3px;height:56px;padding-top:4px}.uchart i{flex:1;background:var(--accent);border-radius:3px 3px 0 0;min-height:2px;opacity:.85}

/* tickets tab: quick filter chips */
.tchips{display:flex;gap:6px;overflow-x:auto;padding:2px 14px 10px;scrollbar-width:none}.tchips::-webkit-scrollbar{display:none}
.tchip{flex:none;border:1px solid var(--line);background:var(--card);color:var(--fg);border-radius:999px;padding:6px 12px;font:600 calc(12.5px * var(--fs,1)) inherit;cursor:pointer}
.tchip i{font-style:normal;color:var(--muted);margin-left:2px}.tchip.on{background:var(--accent-soft);color:var(--accent);border-color:transparent}.tchip.bad i{color:var(--bad)}
/* ticket page: read-only progress */
.pline2{margin:10px 0 4px}.pbars{display:grid;grid-template-columns:repeat(5,1fr);gap:4px}.pbars i{height:6px;border-radius:3px;background:var(--sunk)}
.pbars i.d{background:var(--ok)}.pbars i.on{background:var(--accent)}.pbars i.on.w{background:var(--warn)}
.plabs{display:grid;grid-template-columns:repeat(5,1fr);gap:4px;margin-top:4px;font-size:calc(10.5px * var(--fs,1));color:var(--muted);text-align:center}.plabs .on{color:var(--fg);font-weight:700}
.ebar .eb.p.ok{background:var(--ok);border-color:var(--ok);color:#fff}.ebar .eb.sm{flex:0 0 52px}
.archl{margin-top:14px;padding-bottom:80px}

/* stock */
.stk-acts{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 12px}.stk-search{margin:0 0 10px}.stk-search input{width:100%}
.stk-list{display:flex;flex-direction:column;gap:8px}
.stk-row{display:flex;align-items:center;gap:10px;text-align:left;width:100%;background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--ok);border-radius:14px;padding:10px 12px;color:var(--fg);font:inherit;cursor:pointer}
.stk-row.low{border-left-color:var(--warn)}.stk-row.out{border-left-color:var(--bad)}
.stk-main{flex:1;min-width:0;display:flex;flex-direction:column}.stk-main b{font-family:var(--f-display)}.stk-main .meta{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.stk-q{font:600 calc(12px * var(--fs,1)) var(--f-mono);white-space:nowrap;color:var(--muted)}.stk-q.low,b.low{color:var(--warn)}.stk-q.out,b.out{color:var(--bad)}
.stk-bt{margin:18px 0 70px;padding:12px;border:1px dashed var(--line);border-radius:12px;display:flex;flex-direction:column;gap:4px}.stk-bt label{display:flex;gap:8px;align-items:center;font-weight:600}
.stk-label{background:#fff;color:#000;border:1px solid var(--line);border-radius:12px;padding:10px;text-align:center;margin:0 0 12px}.stk-label svg{width:100%;max-width:320px;height:52px;fill:#000}.stk-label .mono{color:#000}
.stk-strip{margin:0 0 12px}.stk-h{font-size:calc(14px * var(--fs,1));margin:16px 0 6px}
.stk-mv{padding:8px 2px;border-top:1px solid var(--line)}.stk-mv:first-of-type{border-top:0}
.stk-form .fld,.modal .fld input,.modal .fld select{width:100%}.stk-form{max-height:60vh;overflow:auto}
.stk-pick{max-height:50vh;overflow:auto;display:flex;flex-direction:column;gap:6px;margin-top:8px}.stk-pick label{display:flex;gap:8px;align-items:center}
.scanwrap{position:fixed;inset:0;z-index:9000;background:rgba(0,0,0,.92);display:flex;flex-direction:column;justify-content:center;gap:12px;padding:16px}
.scanbox{position:relative;border-radius:16px;overflow:hidden;background:#111;aspect-ratio:3/4;max-height:65vh;margin:0 auto;width:100%;max-width:420px}
.scanbox video{width:100%;height:100%;object-fit:cover}.scanwin{position:absolute;left:12%;right:12%;top:35%;height:26%;border:3px solid #62e0a0;border-radius:12px}
.scantip{position:absolute;left:0;right:0;bottom:10px;margin:0;text-align:center;color:#fff;font-size:13px;padding:0 12px}
.scanrow{display:flex;gap:8px;max-width:420px;margin:0 auto;width:100%}.scanrow input{flex:1}
.stk-strip{display:flex;justify-content:space-between;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:8px 12px;color:var(--muted);font-size:calc(12px * var(--fs,1))}.stk-strip b{display:block;font-size:calc(18px * var(--fs,1));color:var(--fg)}
.devbox{display:flex;justify-content:space-between;gap:10px;align-items:flex-start;flex-wrap:wrap}

/* phone forms (stock): full-screen sheets */
body.sheet-open{overflow:hidden}
.sheetwrap{position:fixed;inset:0;z-index:8000;background:var(--bg);display:flex;flex-direction:column;animation:shup .22s cubic-bezier(.2,.8,.2,1)}
@keyframes shup{from{transform:translateY(24px);opacity:0}}
@media (prefers-reduced-motion:reduce){.sheetwrap{animation:none}}
.sheet{flex:1;display:flex;flex-direction:column;min-height:0}
.sh-h{display:flex;align-items:center;gap:8px;padding:calc(env(safe-area-inset-top) + 8px) 12px 10px;border-bottom:1px solid var(--line);background:var(--surface)}
.sh-h b{font:700 calc(17px * var(--fs,1)) var(--f-display)}
.sh-x{width:40px;height:40px;border:0;background:transparent;color:var(--fg);display:grid;place-items:center;border-radius:10px}.sh-x svg{width:22px;height:22px}
.sh-b{flex:1;overflow:auto;padding:12px 16px 24px;-webkit-overflow-scrolling:touch}
.sh-f{display:flex;gap:8px;padding:10px 12px calc(env(safe-area-inset-bottom) + 12px);border-top:1px solid var(--line);background:var(--surface)}
.sh-f .btn{flex:1;min-height:48px;font-size:calc(15px * var(--fs,1))}.sh-f .btn.primary{flex:1.6}
.sh-l{display:block;font-size:calc(11.5px * var(--fs,1));font-weight:800;color:var(--muted);letter-spacing:.04em;text-transform:uppercase;margin:16px 0 6px}
.sh-in{width:100%;min-height:48px;font-size:16px;border-radius:12px}
.sh-row{display:flex;gap:8px;align-items:center}.sh-row .sh-in{flex:1}.sh-row .btn{min-height:48px}
.sh-tg{display:flex;background:var(--sunk);border-radius:12px;padding:3px;gap:3px}
.sh-tg button{flex:1;min-height:44px;border:0;border-radius:9px;background:transparent;color:var(--muted);font:600 calc(14px * var(--fs,1)) inherit}
.sh-tg button.on{background:var(--surface);color:var(--fg);box-shadow:0 1px 2px rgba(0,0,0,.08)}
.sh-two{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.stp2{display:flex;align-items:center;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:4px}
.stp2 button{width:44px;height:44px;flex:none;border:0;border-radius:10px;background:var(--sunk);color:var(--fg);font-size:22px;font-weight:700}
.stp2 input{flex:1;min-width:0;border:0;background:transparent;text-align:center;font:700 20px var(--f-display);padding:0}
.sh-chips{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.chip2{border:1px solid var(--line);background:var(--surface);color:var(--fg);border-radius:999px;padding:8px 13px;font:600 calc(13px * var(--fs,1)) inherit;min-height:36px}
.chip2.on{background:var(--accent-soft);color:var(--accent);border-color:transparent}
.sh-more{margin-top:16px;border:0;background:transparent;color:var(--accent);font-weight:700;padding:8px 0}
.sh-item{display:flex;flex-direction:column;gap:2px}.sh-item b{font:700 calc(18px * var(--fs,1)) var(--f-display)}
.sh-big{display:flex;align-items:center;justify-content:center;gap:24px;margin:18px 0 10px}
.sh-big button{width:60px;height:60px;border-radius:50%;border:1px solid var(--line);background:var(--surface);color:var(--fg);font-size:30px}
.sh-big input{width:110px;text-align:center;font:800 44px var(--f-display);border:0;background:transparent;padding:0}
.sh-quick{display:flex;gap:8px;justify-content:center}
.sh-after{margin-top:16px;border-radius:12px;padding:12px;font-size:calc(14px * var(--fs,1))}
.sh-after.ok{background:var(--ok-soft);color:var(--ok)}.sh-after.warn{background:var(--warn-soft);color:var(--warn)}.sh-after.bad{background:var(--bad-soft);color:var(--bad)}
.bs-list{display:flex;flex-direction:column;gap:8px}
.bs-row{display:flex;align-items:center;gap:10px;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:8px 10px}
.bs-row>span:first-child{flex:1;min-width:0;display:flex;flex-direction:column}
.bs-n{display:flex;align-items:center;gap:8px}.bs-n button{width:36px;height:36px;border-radius:9px;border:0;background:var(--sunk);font-size:18px;color:var(--fg)}.bs-n b{min-width:22px;text-align:center}
.waitbtns{display:grid;grid-template-columns:1fr 1fr;gap:8px}.waitbtns .btn{min-height:44px}

/* trustee: on-time trend */
.tchart .grid.tgt{stroke:var(--ok);stroke-dasharray:4 4}
.tchart .ln{fill:none;stroke:var(--ok);stroke-width:2.5;stroke-linejoin:round}
.tchart circle.ok{fill:var(--ok)}.tchart circle.warn{fill:var(--warn)}.tchart circle.bad{fill:var(--bad)}
.legend .kt{background:transparent;border-top:2px dashed var(--ok);height:0;margin-top:6px}
.ttbl{margin-top:10px}.ttbl summary{cursor:pointer}
.pipel span{display:flex;flex-direction:column;gap:2px}.pipel .ptime{font-size:calc(10.5px * var(--fs,1));color:var(--muted);font-weight:500}

/* ticket opening: the card title flows into the ticket heading; the rest cross-fades quickly */
::view-transition-group(tk-title){animation-duration:.28s;animation-timing-function:cubic-bezier(.2,.8,.2,1)}
::view-transition-old(root),::view-transition-new(root){animation-duration:.18s}
@media (prefers-reduced-motion:reduce){::view-transition-group(*),::view-transition-old(*),::view-transition-new(*){animation:none!important}}

/* big screens: 3-column ticket window */
.drawer.wide{width:min(1360px,96vw)}
.dbody.d3{display:grid;grid-template-columns:minmax(240px,300px) minmax(0,1fr) minmax(260px,320px);gap:0;padding:0;overflow:hidden}
.d3c{overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:16px;-webkit-overflow-scrolling:touch;min-height:0}
.d3l{border-right:1px solid var(--line)}
.d3r{border-left:1px solid var(--line)}
.d3m{display:flex;flex-direction:column;min-height:0;min-width:0}
.d3m>.d3c{flex:1}
.d3m .dfoot{flex:none}
.d3r .props{grid-template-columns:1fr}
.sbar{display:flex;flex-direction:column;gap:4px}
.sbt{display:flex;justify-content:space-between;gap:8px;font-size:13px}
.sbt b.ok{color:var(--ok,#2e9d5b)}.sbt b.warn{color:var(--warn,#c98a12)}.sbt b.bad{color:var(--bad,#d64545)}
.sbtrack{height:6px;border-radius:3px;background:var(--line);overflow:hidden}
.sbtrack i{display:block;height:100%;border-radius:3px;background:var(--ok,#2e9d5b)}
.sbtrack i.warn{background:var(--warn,#c98a12)}.sbtrack i.bad{background:var(--bad,#d64545)}
.lhgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:12px;margin:0 0 14px}
.lhgrid .sect{display:flex;flex-direction:column;gap:10px}
.lhgrid h3{margin:0}
.hotc{text-align:left;width:100%;cursor:pointer}
.sbar{display:flex;flex-direction:column;gap:4px}
.sbt{display:flex;justify-content:space-between;gap:8px;font-size:13px}
.sbt b.ok{color:var(--ok)}.sbt b.warn{color:var(--warn)}.sbt b.bad{color:var(--bad)}
.sbtrack{height:6px;border-radius:3px;background:var(--line);overflow:hidden}
.sbtrack i{display:block;height:100%;border-radius:3px;background:var(--ok)}
.sbtrack i.warn{background:var(--warn)}.sbtrack i.bad{background:var(--bad)}

.vclock{font-size:13px;font-weight:600;margin:2px 0 6px}.vclock.ok{color:var(--ok)}.vclock.warn{color:var(--warn)}.vclock.bad{color:var(--bad)}

/* ===== IT Desk 2.0 look: KJIT teal accent, card panels, plain labels ===== */
:root{
  --bg:#f3f4f8; --surface:#ffffff; --sunk:#eceef4; --line:#dde0e8; --fg:#151823; --muted:#5d6475;
  --accent:#0c5a72; --accent-ink:#ffffff; --accent-soft:#dcebf0; --ring:rgba(12,90,114,.28);
  --p3:#3b6fd8;
}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){
  --bg:#0b0c10; --surface:#14161c; --sunk:#1b1e26; --line:#262a34; --fg:#e7e9ef; --muted:#8b92a3;
  --accent:#62b8d4; --accent-ink:#04212b; --accent-soft:#11303a; --ring:rgba(98,184,212,.4);
  --p3:#5b8def}}
:root[data-theme="dark"]{
  --bg:#0b0c10; --surface:#14161c; --sunk:#1b1e26; --line:#262a34; --fg:#e7e9ef; --muted:#8b92a3;
  --accent:#62b8d4; --accent-ink:#04212b; --accent-soft:#11303a; --ring:rgba(98,184,212,.4);
  --p3:#5b8def}
/* labels: plain sentence case; mono only for ids and times */
.tid{font-family:var(--f-mono);font-weight:600;color:var(--fg)}
/* panels: rounded cards with a thin border */
.kpis{border-radius:14px}
.kpi{padding:14px 16px}
.kpi .v{font-size:calc(28px * var(--fs, 1))}
.dsec{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px}
.d3c>.dsec,.dbody>.dsec{box-shadow:none}
.btn{border-radius:9px}
.btn.primary{box-shadow:none}
.rail button.on{color:var(--fg)}
.rail button.on::after{content:"";position:absolute;inset:0;border-radius:8px;background:var(--accent-soft);z-index:-1}
.tchip.on,.fchip.on{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}
.pri{border-radius:6px}
.st,.lvl,.ptag{font-size:calc(11.5px * var(--fs, 1));border-radius:6px}
/* desktop queue reads like a table: columns line up, SLA clock in mono on the right */
@media (min-width:900px){
  .row{grid-template-columns:auto minmax(0,1fr) minmax(170px,220px);padding:14px 18px;align-items:center}
  .row .rside{font-family:var(--f-mono)}
  .row .asg{background:var(--sunk);border-radius:6px;padding:2px 8px 2px 4px;font-family:var(--f-body)}
  .row:hover{background:var(--sunk)}
  .subj{font-size:calc(15.5px * var(--fs, 1))}
}
.drawer{border-left:1px solid var(--line)}
.dhd{border-bottom:1px solid var(--line)}

/* vendors page */
.vhead{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin:4px 0 14px}
.vcard{background:var(--surface);border:1px solid var(--line);border-radius:14px;margin-bottom:14px;overflow:hidden}
.vban{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;padding:12px 16px;border-bottom:1px solid var(--line);background:var(--sunk)}
.vpaused{font-family:var(--f-mono);color:var(--warn);letter-spacing:.04em}
.vcount{border:1px solid var(--line);border-radius:10px;padding:6px 12px;background:var(--surface)}
.vcount b{font-family:var(--f-mono);font-size:calc(17px * var(--fs,1))}
.vcount.ok b{color:var(--ok)}.vcount.warn b{color:var(--warn)}.vcount.bad b{color:var(--bad)}
.vbody{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.6fr)}
.vcol{padding:16px;display:flex;flex-direction:column;gap:8px;min-width:0}
.vcol+.vcol{border-left:1px solid var(--line)}
.vcol h3{margin:0;font-size:calc(17px * var(--fs,1))}
.vrow{display:flex;justify-content:space-between;align-items:center;gap:8px;flex-wrap:wrap}
.vgrid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.vcell{border:1px solid var(--line);border-radius:10px;padding:10px 12px;min-width:0}
.vcell b{font-family:var(--f-mono);overflow-wrap:anywhere}.vcell b.bad{color:var(--bad)}
.vrecv{border:1px solid var(--line);border-radius:10px;padding:12px;margin-top:4px}
.vrecv .sh-row{display:flex;gap:8px}.vrecv input{flex:1;min-width:0}
@media (max-width:760px){.vbody{grid-template-columns:1fr}.vcol+.vcol{border-left:0;border-top:1px solid var(--line)}.vgrid{grid-template-columns:1fr}.vrecv .sh-row{flex-direction:column}}

.vlog,.vflow{margin-top:10px;padding:8px 10px;border:1px solid var(--line,#2a2d36);border-radius:8px}.vflow ol{margin:4px 0 0;padding-left:18px}.vflow li{margin:2px 0}
.stiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;margin:0 0 12px}.stile{padding:12px 14px;border:1px solid var(--line,#2a2d36);border-radius:10px;background:var(--surface,transparent)}.stile>b{display:block;font-size:26px;margin:4px 0}.stile .ok{color:var(--ok,#22c55e)}.stile .bad{color:var(--bad,#ef4444)}.stile .warn{color:var(--warn,#f59e0b)}
.stsec .sthd{display:flex;align-items:center;gap:8px;margin-bottom:8px}.stsec .sthd .dlabel{margin:0}
.stcount{font-weight:600;font-size:11.5px;padding:2px 8px;border-radius:999px;background:var(--chip,var(--accent-soft));color:var(--accent,#0c5a72)}.stcount.all{background:rgba(34,197,94,.14);color:var(--ok,#22c55e)}
.stplus{margin-left:auto;background:none;border:0;color:var(--accent,#0c5a72);font-weight:600;font-size:13px;cursor:pointer;padding:4px 0}
.stbar{height:4px;border-radius:4px;background:var(--line,#2a2d36);overflow:hidden;margin-bottom:10px}.stbar i{display:block;height:100%;background:var(--ok,#22c55e);transition:width .3s}
.stk{display:flex;gap:12px;align-items:flex-start;padding:10px 12px;border:1px solid var(--line,#2a2d36);border-radius:10px;margin:6px 0;background:var(--surface2,transparent)}
.stbody{flex:1;min-width:0}.sttext{font-weight:600;line-height:1.35;word-break:break-word}.stk.done .sttext{text-decoration:line-through;opacity:.6}
.stmeta{display:flex;flex-wrap:wrap;gap:6px;margin-top:5px}.stwho,.stst{font-size:11.5px;padding:1px 8px;border-radius:999px;border:1px solid var(--line,#2a2d36);opacity:.85}.stwho.any{opacity:.55}.stst.ok{color:var(--ok,#22c55e);border-color:rgba(34,197,94,.35)}
.stck{flex:none;width:30px;height:30px;border-radius:8px;border:1.5px solid var(--line,#3a3d46);background:none;color:inherit;font-weight:700;cursor:pointer}.stck:hover:not(:disabled){border-color:var(--ok,#22c55e)}.stk.done .stck{background:var(--ok,#22c55e);color:#fff;border-color:transparent}
.stdel{flex:none;background:none;border:0;color:inherit;opacity:.4;cursor:pointer;font-size:14px;padding:4px}.stdel:hover{opacity:1;color:var(--bad,#ef4444)}
.stempty{font-size:13px;opacity:.65;padding:6px 0}
.stform{margin-top:8px;padding:12px;border:1px dashed var(--line,#3a3d46);border-radius:10px}.stform input{width:100%;box-sizing:border-box}
.stlab{font-size:12px;opacity:.7;margin:10px 0 6px}.stchips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}
.stchip{font-size:12.5px;padding:5px 10px;border-radius:999px;border:1px solid var(--line,#3a3d46);background:none;color:inherit;cursor:pointer}.stchip.on{background:var(--accent,#0c5a72);border-color:transparent;color:#fff}

/* plain labels everywhere: sentence case, no wide tracking (the all-caps mono label look is gone) */
.dlabel,.rail .grp,.kpi .k,th,.mgroup,.kind,.slabox .k,.hotn span,.refbox .lbl,.morelist .mgrp,.tkpi .k,.ttable th,.pday,.audday,.upnext .k,.htab th,.tlday,.sh-l,.grph{text-transform:none!important;letter-spacing:0!important;font-family:var(--f-body)}
.dlabel{font-size:calc(12.5px * var(--fs, 1));font-weight:600;color:var(--muted)}
th,.ttable th,.htab th{font-size:calc(12.5px * var(--fs, 1));font-weight:600}
.rail .grp,.mgroup,.morelist .mgrp{font-size:calc(12.5px * var(--fs, 1));font-weight:600}
/* fewer pills: tags are small rectangles */
.stcount,.stwho,.stst,.stchip,.ptag{border-radius:6px}
/* date and time pickers: same look as the other fields; picker icon follows the theme */
input[type=date],input[type=time]{width:100%;font:inherit;color:var(--fg);min-height:42px;-webkit-appearance:none;appearance:none}
input[type=date]::-webkit-calendar-picker-indicator,input[type=time]::-webkit-calendar-picker-indicator{cursor:pointer;opacity:.75}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]) input[type=date]::-webkit-calendar-picker-indicator,:root:not([data-theme="light"]) input[type=time]::-webkit-calendar-picker-indicator{filter:invert(1)}}
:root[data-theme="dark"] input[type=date]::-webkit-calendar-picker-indicator,:root[data-theme="dark"] input[type=time]::-webkit-calendar-picker-indicator{filter:invert(1)}
.rm *,.rm *::before,.rm *::after{animation:none!important;transition:none!important;scroll-behavior:auto!important}